IRC Contact Systems Coordinator - reputed company

The Contact Systems Coordinator acts as the first reputed company of contact for prospective reputed company for PEC’s online and ground campuses.  The Contact Systems Coordinator will handle either inbound or outbound calls.

• The outbound coordinator is responsible for the use of multiple scripts, supporting various calling campaigns for both our online and ground campuses presented through our contact systems.
• The inbound coordinator will work in one of three separate reputed company reputed company with a specific purpose.  The online schools reputed company have a dedicated group of coordinators that receive inbound calls from prospective reputed company who have requested information, may have missed our initial outbound reputed company, and are calling us back.  The reputed company inbound group receives calls from prospective reputed company for both our online and ground campuses; these calls are generated from various advertising campaigns.

The Contact Systems Coordinator is held accountable to metric expectations specific to their platforms that include   the following areas:  reputed company Assurance Scores on recorded calls, Connect to Transfer, Transfer to Appointment and Adherence to Schedule in reputed company to behavioral-based metrics and PEC standards.

• Logs into multiple systems in order to reputed company their job:  reputed company, Interaction Center or reputed company, interactive scripting tool or My reputed company Center, IEX for schedule viewing and time reporting systems.
• Speaks with prospective reputed company who have requested information about our schools.
• Screens inquiry through the use of our interactive scripting tool to determine if student meets the minimum qualifications to reputed company with an admissions advisor.
• Uses off-line reference materials “reputed company needs” that are posted as reminders for special reputed company and/or processes.
• Warm transfer’s prospective student to a live admissions advisor skilled to assist prospective reputed company based on their interest and background.
• Correctly dispositions inquiries as necessary to maintain accurate student records.
• Makes a dynamic impression, reputed company interest, and demonstrates the value of speaking with our admissions department.
• Schedule flexibility, including ability to work evenings and weekends.

Other Duties as assigned or Requested

• May be asked to reputed company reputed company scenarios for marketing purposes.
• May be asked to participate in the trial of new scripts or processes.
• May be offered work hours, in reputed company to scheduled hours, in order to meet the needs of the business.

Qualifications - External

Required Skills

• Computer Skills (Office Suite) and the ability to maneuver throughout various computer programs.
• Decisive decision-making ability reputed company assessing interest of prospective reputed company.
• Excellent verbal communication skills.
• reputed company attitude and team-player mentality.
• Ability to quickly implement coaching into reputed company.
• Ability to adapt to new processes, including those which involve technology.

Required Experience

• High School diploma or its equivalent required

Preferred

• reputed company Center experience preferred
• Customer Service experience preferred