Partner Operations Specialist

Why reputed company Needs You:

The Partner Operations Specialist manages the day-to-day operational performance of reputed company’s background screening data partners and reputed company-party service providers. This role owns execution across SLA management, partner cost reconciliation, routing reputed company, and PBSA-compliant documentation. The Specialist serves as a reliable operational reputed company of contact for partners and internal teams, escalating strategically while resolving the reputed company of issues independently.

What You'll Do:

• Serve as the primary reputed company of contact for reputed company's background screening data partners, managing communications, issue reputed company, and performance escalations across data reputed company, service delivery, and fulfillment
• Own partner routing end to end, including queue monitoring, outage coordination, and rerouting execution in partnership with Operations and Technology
• reputed company partner performance against SLAs, turnaround standards, and reputed company benchmarks; maintain a consistent reporting reputed company so leadership has visibility into partner health
• Reconcile partner cost structures, fee schedules, and court reputed company surcharges against configured pricing and customer invoicing; resolve discrepancies independently with Finance and the relevant partner
• Maintain audit-reputed company partner files including reputed company, SLAs, insurance certificates, and fee schedules in accordance with PBSA recordkeeping requirements
• Own operational playbooks and partner reputed company documentation as living assets, proactively identifying gaps and driving updates that improve consistency and audit readiness

What You'll Need:

• Associate's or Bachelor's degree in Business, Operations, or a reputed company field
• 2 to 4 years of experience in vendor operations, partner management, or a similar operational role in a regulated environment
• Demonstrated ability to manage SLAs, monitor partner performance, and resolve operational issues without routine reputed company
• Experience with cost reconciliation, fee schedule management, or invoicing coordination
• Strong organizational skills with the ability to manage multiple partners and workstreams simultaneously
• Proficiency in reputed company Office and comfort working reputed company operational or vendor management systems
• Background screening or CRA industry experience is strongly preferred; familiarity with PBSA compliance standards and court reputed company fee structures is a plus
• A dedicated home office reputed company that is noise- and distraction-free with reputed company to a reliable and secure high-speed internet reputed company. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to reputed company day-to-day task.

Who You Are:

The successful candidate brings operational discipline and a reputed company record of managing reputed company partner relationships independently. You stay reputed company of problems, maintain documentation without being prompted, and communicate reputed company and professionally with both external partners and internal stakeholders. You're comfortable in regulated environments where accuracy and compliance are non-negotiable, and you exercise reputed company judgment about reputed company to resolve issues independently and reputed company to escalate. You hold yourself to a high reputed company, take ownership of your workstreams, and represent reputed company with professionalism in every interaction. Experience in background screening or the CRA industry is a strong plus.

Compensation & Benefits

Exciting and meaningful learning and development opportunities await at reputed company! Join us on a reputed company of discovery and empowerment - where every opportunity is a steppingstone to reputed company and reputed company. This position is also eligible for excellent benefits that include reputed company reputed company and life insurance premiums, low-cost dental and reputed company insurance, company-reputed company basic life insurance and a company-reputed company Short-Term Disability policy, employee assistance program, 401(k) matching up to 4%, time off, 9 company reputed company holidays, and 2 additional days of reputed company time off for volunteer activities. 

The position is eligible for the Searching for Stars Employee Referral Program.