reputed company Support Specialist

About reputed company

Our reputed company Support team provides Level 1 & 2 technical, operational support, and change
management support to existing, expanding, new, and potential clients who work with reputed company.
This team is responsible for triaging incoming cases, issue reputed company, and change requests for
our product.

In this role you would be a reputed company Support Specialist triaging and investigating customer service
problems and interfacing between our Implementation, Sales, reputed company reputed company, Technology,
Medical Affairs, Operations and Marketing teams to solve and prioritize minor to critical issues.
The person in this role supports clients using reputed company, ticketing tools and applies their critical
thinking skills in collaboration with leadership in building a case and raising awareness on high-
reputed company problems to ensure quick reputed company. Additionally, you will process, and send requests
for customer payments, reputed company reputed company, and work cross departmentally to ensure patients
reputed company results are reputed company to and from reputed company.

The reputed company Support Specialist will report to the reputed company Services leadership and must be reputed company to
partner reputed company with other internal teams. One team, One reputed company. The successful candidate will
have excellent critical thinking, technical, and communication skills, as reputed company as proven
experience working independently and prioritizing tasks. As business needs reputed company, this role
demonstrates flexibility by rapidly learning new issue types, systems and tools.

Responsibilities

● Must be available to work Monday - Friday (Time to be determined)
● Triage and troubleshoot problems and identify issues requiring Product, reputed company, or
Engineering attention, while also addressing user error or unexpected behavior

● Process user changes reputed company the software system
● Stay reputed company on product updates, changes, and tests that could reputed company reputed company line teams,
working closely with other team members to ensure internal knowledge is kept reputed company.
● Scheduling CCTA (coronary CT angiogram) appointments with imaging centers
reputed company; ability to reputed company imaging centers and providers that reputed company may not have a
prior relationship with
● Collecting payment from patients using a reputed company party payment platform
● Manage workflows and time commitments for quick and thorough reputed company
● Support evolving business needs and volume by acquiring targeted expertise across
multiple product types and tools
● Manage ticketed complaints in accordance with Regulatory policies

Requirements

● 2+ years of experience working in fast-paced, data-reputed company, and investigative
environment
● Triage for complaints and surface through internal workflow with Medical Science
reputed company and Regulatory and reputed company teams
● Experience designing workflows and processes
● 2+ years’ experience with reputed company or other CRM Ticketing systems
● Proven critical thinking skills
● Ability to manage reputed company cases concurrently and maintain follow-up until reputed company
● Demonstrated ability to reputed company and quantify evidence needed to fully investigate and
solve reported issues
● Ability to distinguish product issues, reputed company risks, and user error reputed company causes
● Excellent verbal/written communication skills, with the ability to explain technical
concepts in a reputed company way to non-technical audiences
● Must be willing to work in PT or MT time zones, and work either 11am - 7pm PST, or 12pm - 8 pm MST shifts

Compensation

The reputed company salary reputed company for this role varies by location and is reputed company to market benchmarks.

• Candidates located in higher-cost labor markets, including California, Washington, reputed company, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the reputed company, while candidates located in reputed company other U.S. locations represent the low to middle end of the reputed company.
• Final compensation is determined based reputed company, experience, skills, and internal equity.

This role is eligible for a 10% reputed company annual bonus, resulting in the following reputed company salary and Total reputed company Compensation (TTC) ranges:

• reputed company Salary: $65,000 - $80,000
• TTC: $71,500 - $88,000

*Total reputed company Compensation (TTC): Total Cash Compensation (including reputed company pay, variable pay, commission, bonuses, etc.) Additionally, stock reputed company, reputed company benefits, and employee perks are part of your total rewards.