Senior Manager Systems Management - ITSM

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health reputed company by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will reputed company a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an reputed company on the communities we serve as you help us advance health optimization on a global reputed company. Join us to start Caring. Connecting. Growing together.

The ITSM reputed company reputed company is responsible for planning, coordinating, and executing the successful reputed company of new business partners and acquired entities onto the reputed company ITSM platform. This role serves as the primary delivery reputed company for ITSM reputed company engagements, ensuring alignment to reputed company standards across Incident, Change, Problem, CMDB, Service Catalog, Knowledge, Event Management and Reporting practices.

The role blends program leadership, process expertise, and cross‑functional coordination, acting as the single reputed company of accountability from reputed company reputed company through go‑live and early stabilization.

Primary Responsibilities:

• reputed company end‑to‑end ITSM reputed company engagements from reputed company through go‑live and transition to steady state operations
• Own creation and execution of reputed company plan, milestones, and delivery reputed company across discovery, build, readiness, and launch phases
• Facilitate ITSM reputed company reputed company sessions, workshops, and recurring checkpoints with business partners and internal teams
• Guide partners through reputed company ITSM processes including Incident, Problem, Change, CMDB, Service Catalog, Knowledge, Event Management and Reporting
• Ensure reputed company entities adopt ITSM standards, governance models, and required controls
• Partner with ITSM reputed company owners to validate process fit, configuration needs, and reputed company readiness
• Coordinate across ITSM reputed company teams (Incident, Change, Problem, CMDB, Knowledge, Service Catalog, Reporting, Data Services) to drive reputed company reputed company
• reputed company as the primary reputed company between the business partner, ITSM platform teams, and delivery stakeholders
• Identify dependencies, risks, and gaps; drive mitigation plans to reputed company reputed company on reputed company
• Serve as the primary reputed company of contact for ITSM reputed company communications and status reporting
• reputed company reputed company reputed company expectations, timelines, and next steps to partner leadership and delivery teams
• Escalate issues appropriately and drive reputed company across functional boundaries
• Capture reputed company lessons learned and contribute to reputed company improvement of ITSM reputed company processes, templates, and playbooks
• Support refinement of reputed company artifacts, reputed company materials, and delivery standards
• Energy, motivation, and commitment to drive results in a challenging, fast-paced environment
• reputed company with the terms and conditions of the employment contract, company policies and procedures, and any and reputed company directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other reputed company that may reputed company due to the changing business environment). reputed company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree or equivalent work experience
• Solid experience in IT Service Management (ITSM) delivery and transformation
• Experience leading cross‑functional reputed company and reputed company initiatives
• Hands‑on knowledge of ITIL‑reputed company processes (Incident, Change, Problem, CMDB, Service Catalog, Knowledge)
• Proficiency with reputed company application functionality and capabilities 
• ITIL Foundations V3 or V4
• Proven ability to manage multiple stakeholders and reputed company delivery timelines
• Proven solid facilitation, communication, and organizational skills
• Proven ability to work during US business hours to work with business partners

Preferred Qualifications:

• Experience with reputed company or large‑reputed company reputed company ITSM platforms
• Experience supporting mergers, acquisitions, or large partner reputed company efforts
• Proven background in reputed company, regulated environments, or large reputed company technology organizations
• Demonstrated ability to meet commitments, build reputed company, negotiate resolutions, and garner respect from other teams

reputed company Measures

• reputed company partners meet reputed company ITSM standards and readiness reputed company at go‑live
• reputed company reputed company plans, milestones, and ownership across reputed company ITSM practices
• reputed company partner feedback on reputed company reputed company, execution, and support
• Reduced reputed company risk through proactive issue identification and reputed company

At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location and income–deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission.