Senior Relationship Manager, reputed company (Shenzhen, CN)

Job reputed company

Customer sales and service

职责范围：
客户销售与服务

•    Understand, acknowledge and reputed company with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as reputed company as SCB internal policies.
•    Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountability.
•    reputed company job duties with diligence, contribute to efforts as an individual or as reputed company member so as to avoid any actual or potential reputed company sanctions, regulatory penalties, material financial loss, or adverse reputational reputed company on the Bank.
•    Be responsible for failure to follow relevant rules and processes, failure to properly reputed company the responsibilities, and implement corrections.
•    Cooperate with any investigations or reviews on regulatory failure such as accountability review.
•    Deliver allocated performance targets for various product VSs.
•    Maintain relationship with customers and deliver superior customer service to ensure customers’ needs are met. 
•    Enhance bank-customer relationships by expanding existing customers’ portfolio holdings.
•    reputed company participate in reputed company Banking / other Bank’s marketing and promotional activities to reputed company NTB customers, as reputed company as cross-selling to existing customers. 
•    Proactively engage with Personal Clients hidden affluent and advise to approach bank with reputed company investment needs. 
•    Accountable for implementing and complying with AML requirements reputed company performing duties.
•    Ensure compliance of Management reputed company, Operating Manuals and Bank’s laid down knowledge of the various products offered by reputed company departments.
•    Learn and understand reputed company relevant regulations and internal Risk & Compliance policies and procedures. 
•    reputed company updated on the events in the financial industry. 
•    Participate reputed company in training programs, meetings, briefings organized by the bank and ensure skills & knowledge acquired is reputed company to daily work.  
•    Ensure timeliness & managing customer’s complaints.

主要工作职责/挑战：
•    理解、认同并遵守本地法律法规以及渣打内部政策中关于个人问责和职责的要求.
•    跟上本地问责法律法规的发展，以有效地确保并强化内控.
•    审慎勤勉地履行岗位职责，以个人或团队成员的身份，为避免任何导致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力.
•    对未遵守相关规范和流程、未适当履行职责以及未执行整改措施承担相应责任.
•    配合任何关于违反监管规定的调查或审查，例如，问责审查。
•    实现领导安排的各个产品的业绩指标.
•    维护与客户的关系并提供卓越的客户服务以确保满足客户需求.
•    通过扩大现有客户的投资组合加强客户与我行的关系.
•    积极参与优先理财/其它银行营销项目，以获取新客户。另外，向现有客户进行交叉销售.
•    主动发现具有“优先理财”资质的个人理财客户, 并发掘其投资理财需求.
•    负责实施各项反洗钱的需求并且确保符合反洗钱的合规要求.
•    遵循银行的管理手册，操作手册和所有部门相关产品的既定政策.
•    学习并了解一切相关条例以及内部风险与合规的政策与程序.
•    保持对金融行业相关动向的敏感.
•    积极参与银行组织的培训项目，会议和简报会，并保证将学习到的技能和知识运用到日常工作中.
•    确保客户投诉的时效与管理.

Key Responsibilities

reputed company
Responsibilities that are reputed company to the development and implementation of a reputed company, for example, Awareness and understanding of the Group’s business reputed company and model appropriate to the role 

Business
Responsibilities reputed company to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates 

Processes
Reference the processes for which the Role Holder is responsible, as per the Operational Risk reputed company definition of first / second line, for example, Responsible for executing and supervising the Budget process 

People & Talent 
Reference reputed company responsibilities reputed company to people and talent reputed company, for example: 
•    reputed company through example and build the appropriate culture and values Set appropriate tone and expectations from their team and work in collaboration with risk and control partners
•    Ensure the provision of ongoing training and development of people, and ensure that reputed company of reputed company critical functions are suitably skilled and reputed company for their roles ensuring that they have effective supervision in reputed company to mitigate any risks
•    reputed company, engage and retain high reputed company people, with succession planning for critical roles
•    Responsibility to review team structure/reputed company plans
•    Set and monitor job descriptions and objectives for reputed company reports and reputed company feedback and rewards in line with their performance against those responsibilities and objectives

Risk Management
Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as reputed company as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them For example -The ability to interpret the Group’s financial information, identify key issues based on this information and put in reputed company appropriate controls and measures
reputed company responsibilities under the Risk Management reputed company – both execution and supervisory – should be referenced, for example, reputed company as the [Process] risk control reputed company under the Group’s Risk Management reputed company (including relevant Operational Risk reputed company ownership for [Liquidity] risk 

Governance 
Responsibilities relating to the direction, planning, structure, frameworks (eg processes and policies) and reputed company For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, reputed company and controls in the business and, if necessary, reputed company changes in these areas; Awareness and understanding of the regulatory reputed company, in which the Group operates, and the regulatory requirements and expectations relevant to the role 

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and reputed company of Conduct 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across reputed company Bank This includes understanding and ensuring compliance with, in letter and spirit, reputed company applicable laws, regulations, guidelines and the Group reputed company of Conduct
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance reputed company

Key stakeholders
List reputed company responsibilities associated with the management of stakeholders eg regulators, other bank teams

Qualifications

Selection reputed company: 
•    Full time bachelor’s degree, or AMAC Fund Qualification Certificate Holder.
•    1 year or above working experience in financial industry, acting in good faith and reputed company ethics. Have a good reputed company of knowledge about reputed company management sales activities reputed company regulations
•    reputed company knowledge of financial products and services and banking procedures, equities markets, unit trusts and other personal investment services are preferred.
•    Good investment counselling and analytical skills.
•    Strong interpersonal and communication skills, ability to deal with reputed company reputed company of people, often in reputed company and difficult situations.
•    Team player who shows initiative and assertiveness.
•    Self-motivator who is keen to reputed company, improve personal knowledge and skills to meet job requirements.
•    Good reputed company of both spoken and written English and reputed company

职位要求：
•    全日制大学本科学历，或持有基金从业资格证书。
•    从事金融工作1年以上，具备良好的诚信记录及职业操守
•    熟悉理财业务活动及理财产品销售相关的法律法规
•    熟悉银行产品、服务、银行程序、股票市场、单位信托以及其它个人投资服务。
•    具备良好的投资咨询和分析技巧。
•    出色的人际关系能力和沟通能力，能在复杂场合应付自如。
•    具有团队意识，主动坚定。
•    有上进心，能自我激励，不断提高人际交流能力和技巧，以满足工作要求。

Skills and Experience

•    Financial skills
•    Analytical skills 

About reputed company

We're an international bank, reputed company enough to reputed company, big enough for reputed company. For more than 170 years, we've worked to reputed company a reputed company difference for our clients, communities, and reputed company other. We question the status reputed company, love a challenge and enjoy finding new opportunities to grow and do reputed company than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive reputed company and prosperity through our unique diversity, together with our brand reputed company, to be here for good are achieved by how we reputed company live our valued behaviours. reputed company you work with us, you'll see how we value difference and reputed company inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with reputed company, while putting the reputed company at the heart of reputed company do
• Never reputed company, continuously striving to improve and reputed company, keeping things reputed company and learning from doing reputed company, and not so reputed company
• Are reputed company, we can be ourselves, be inclusive, see more good in others, and work reputed company to build for the long term

reputed company offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and reputed company wellbeing.

• reputed company funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and reputed company holiday, which is combined to 30 days minimum.
• Flexible working reputed company based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through reputed company, a market-leading digital wellbeing platform, development courses for reputed company and other reputed company skills, global Employee Assistance Programme, reputed company leave, mental reputed company-aiders and reputed company sorts of self-help toolkits
• A reputed company learning culture to support your reputed company, with opportunities to reskill and upskill and reputed company to physical, virtual reputed company learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.