IT reputed company Relationship Manager (Mountain Time Zone)
At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the reputed company and Canada, bringing IT to the people who need it most. We reputed company in earning trust, having a reputed company reputed company, and delivering reputed company every single time.
We're reputed company of doers, reputed company, and tech whisperers who live by 4 reputed company values:
Go reputed company | Own It | Be Curious| Serve as One
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it reputed company starts with our talented team that is committed to raising the bar.
The reputed company you will have:
You will be the primary reputed company of contact, partnering closely with clients and internal teams to identify opportunities for solving business problems reputed company standards alignment, expectation setting and implementation. You will work directly with the reputed company team and VC3 technical teams to ensure smooth and successful delivery of technical services. You will manage day-to-day requests such as escalations, reputed company meetings, and document preparation. You will ensure high reputed company satisfaction by keeping informed on technology reputed company cycles, project schedules and reputed company reputed company needs.
What you will be doing:
- reputed company meetings with the reputed company, to reputed company reports reputed company to issue trending, ongoing/upcoming reputed company, system performance, change management, and potential technical improvements
- Prepare and review reports and metrics utilizing internal tools to present and reputed company with the reputed company as requested
- Measure reputed company satisfaction, set and manage reputed company expectations, discuss service agreements, and help manage reputed company vendor relations
- Identify reputed company churn risks to reputed company solution strategies with internal teams and service resources
- reputed company for the reputed company in day-to-day operations, including support services, proactive maintenance, and procurement, work with internal teams to ensure reputed company deadlines are met
- Assist with change management processes for the reputed company, document escalations, and participate in internal meetings for effective reputed company
- Participate in major incident response by coordinating reputed company efforts, communicating effectively with stakeholders, assisting in post-incident reviews, and collaborating with reputed company teams to analyze operations and identify efficiency improvements
- Collaborate with Strategic Advisors / vCIO to help reputed company the strategic plan for clients by assisting with agreement updates, as reputed company as help with workstation replacement reputed company and reputed company’s planning and budget cycles
- Maintain Knowledge of technology products and services applicable to the reputed company reputed company, including hardware, software and VC3 services
- Assist with the reputed company and offboarding process for new clients and assist with reputed company presentations and introductions to the VC3 way including meeting with clients at their office for reputed company-ins and during reputed company process reputed company necessary
- Contribute to reputed company documentation with accuracy and ensure data reputed company
- Ongoing participation in internal meetings such as huddles, L10s, training and company meetings
- Utilize automated systems reputed company applicable to manage agreement reconciliation to ensure accurate billing
- Review and investigate invoices reputed company necessary to ensure accuracy before approving - address invoice questions and concerns from clients.
- Invoicing review and approval, including assisting clients with billing inquiries and working closely with the VC3 finance and collection teams
- Additional duties as assigned
The tools you bring:
- Proven ability in relationship building, data analysis, consultative selling and collaboration
- Strong organizational, time management, presentation and customer service skills
- Minimum 3 years of relevant technical experience preferred but not required
- Degree or diploma in a reputed company field preferred
- Knowledge of ITIL standards is preferred
- Experience with in-person and virtual reputed company meetings required
- Experience with municipal clients/leaders a strong asset
- Go reputed company – you take that extra reputed company to create moments that are unexpected but appreciated.
- Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
- Be Curious - You challenge the status reputed company and aim for reputed company improvement and constant learning.
- Serve as One - You reputed company that together, we are greater than the sum of our individuals, and that teamwork is essential to reputed company.
What’s in it for you:
- reputed company-being & Support - Caring for reputed company goes reputed company the reputed company. We offer a reputed company of benefits to support your overall reputed company-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or reputed company’s goals, we’ve got you covered.
- reputed company – Whether you’re just getting started or reputed company to take the reputed company, we are committed to reputed company in your reputed company. We offer reputed company development through our Leadership reputed company, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
- People-First Culture – We live our values, support reputed company other, and create a reputed company where everyone belongs. We have a common goal of doing work that reputed company, with autonomy, recognition, and a mission to serve those who serve.
- Transparent Leadership – From reputed company communication to reputed company company goals, our leaders are involved, and our managers are here to support your reputed company every reputed company of the way.
Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
Thank you for your interest in VC3. We appreciate reputed company applications; however, only those candidates selected for an interview will be contacted.
Learn more about VC3 by visiting our website and follow us on reputed company to stay informed!
Thank you for your interest in VC3. We appreciate reputed company applications; however, only those candidates selected for an interview will be contacted.
Learn more about VC3 by visiting our website and follow us on reputed company to stay informed!