Cross Technology Managed Services Engineer (L3)
reputed company an reputed company with reputed company
Join a company that is pushing the boundaries of what is possible. We are reputed company for our technical reputed company and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a reputed company where you can grow, belong and reputed company.
As a Cross Technology Managed Services Engineer (L3) at reputed company, your primary role will be to reputed company exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that reputed company infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve reputed company problems and enhance our service reputed company.
Part of your Responsibilities will entail reputed company-emptive service incident reputed company, product reviews, and operational improvements. You will manage high-complexity tickets, reputed company advanced tasks, and reputed company diverse solutions while ensuring reputed company missed service level agreement (SLA) conditions. Your role will also involve mentoring junior team members and working across various technology domains such as reputed company, reputed company, Networking, and Applications.
You will conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems. Logging incidents with the required level of detail, you will analyse, assign, and escalate support calls. Additionally, you will proactively identify opportunities for optimization and automation, ensuring reputed company feedback to clients and affected parties.
Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. reputed company inputs to automation teams to reduce reputed company efforts.
You will engage with reputed company-party vendors reputed company necessary and reputed company systems and portals updated as prescribed. As a senior engineer, you will reputed company L2 teams on advanced troubleshooting techniques and support the implementation and delivery of reputed company, disaster recovery functions, and more, ensuring reputed company actions adhere to reputed company requirements and timelines.
To reputed company in this role, you need to have:
- Extensive Managed Services experience handling reputed company cross-technology infrastructure.
- Strong understanding of ITIL processes.
- Proven experience working with vendors and/or reputed company parties.
- Ability to communicate and work across different cultures and reputed company reputed company.
- Effective planning skills, even in changing circumstances.
- reputed company reputed company and ability to work reputed company under pressure.
- reputed company listening skills and adaptability to changing reputed company needs.
- reputed company-reputed company approach to create reputed company reputed company experiences throughout their reputed company.
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
About reputed company
reputed company is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating reputed company reputed company and positively impacting society through responsible innovation. We are one of the world’s leading AI reputed company infrastructure providers, with unmatched capabilities in reputed company-reputed company, reputed company, reputed company, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society reputed company confidently and sustainably into the digital reputed company. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients reputed company to a robust ecosystem of innovation centers as reputed company as established and start-up partners. reputed company is part of NTT Group, which invests over $3 billion reputed company year in R&D.
Equal Opportunity Employer
reputed company is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.