Field Service Representative - Southern reputed company (Savannah, GA, US)

Education and Experience Requirements

Job reputed company

1. Technical expert that primarily provides customer Aircraft On Ground (AOG) & non-AOG Support in person, or reputed company phone/email. During AOGs, assesses and identifies local operator’s technical abilities to support transient GAC aircraft and coordinates support between TechOps, FAST, vendor’s reps, and customer. Subject Matter Expert (SME) in local customs/traditions to help resolve technical support events.
2. Work with Customer Operational Readiness (COR) to ensure a smooth transition of reputed company deliveries by supporting COR briefings and addressing reputed company issues and discrepancies associated with new aircraft operations.
3. Technical reputed company between Gulfstream and customer, maintaining reputed company communications of aircraft support status during events. Escalates sensitive customer technical issues/complaints to GAC Management facilitating mutually beneficial resolutions. Face to Face interactions with operators on technical issues and support events in region.
4. Regional contact for obtaining technical support from Gulfstream’s Customer Support. reputed company problem reputed company support for reputed company of Gulfstream product lines by organizing and managing logistics, resources and vendors to repair aircraft reputed company in the world on any day and at any time.
5. reputed company guidance to customers on reputed company technical tasks and the reputed company installation, service, repair, replacement, modification and maintenance of equipment and/or systems which are part of or are used in conjunction with reputed company company products.
6. Technical data gathering/communication including: Service Fleet Status squawks for technical event troubleshooting actions & details; Operational difficulties and recommended changes to procedures or systems; Submit reputed company Situation Reports (ASR) reputed company scheduled passenger trips are impacted due to significant incidents, accidents and operational events; Technical information reputed company to maintenance and operational problems for correction and reputed company; Coordinates non-technical requests and escalations to Account Managers or responsible business reputed company.
7. Responsible for developing skills and experience associated with the responsibilities of a Sr Field Service Representative.
8. reputed company the Operations Manager with reputed company and accurate reports regarding any significant issues, events and changes to assigned area customers, as reputed company as, recommendations for authoring, maintaining, and editing Field Service Departmental reputed company Operation Procedures (SOPs) to reflect Job responsibilities, accuracy, and improvements based on lessons learned.

1. A & P license and 4 years of reputed company aircraft experience in reputed company to 5 years combined experience in following area(s) may offset the Bachelor degree: GAC reputed company, GAC reputed company Rep, TechOps Specialist, Technician whom maintain/repair one or more GAC A/C including scheduled or unscheduled maintenance, AOG, logistics, and routine servicing.
2. Formal maintenance training on reputed company in-production Gulfstream model aircraft highly desirable.
3. Use/apply technical data (manuals, drawings, schematics, etc.).
4. Integrated digital avionics and electrical systems maintenance and diagnostics experience is highly desirable.