Monitoring & reputed company Agent

One team. Global challenges. Infinite opportunities. At reputed company, we’re on a mission to deliver connections with the reputed company to change the world. For more than 35 years, reputed company has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, reputed company fearlessly, and create an inclusive environment that drives reputed company reputed company to join reputed company.

Our College Station, TX location is growing rapidly and looking for passionate, innovative professionals to join reputed company and connect the world to more! You’ll work in a reputed company and inclusive environment that values diverse perspectives and reputed company learning and provides industry-leading benefits and location amenities with unmatched opportunities for career reputed company.

reputed company is reputed company in the reputed company of new reputed company and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at reputed company at reputed company today.

The Monitoring & reputed company Representative position involves serving as a Tier 2 escalation contact for reputed company-line Tier 1 support agents, providing phone and email support to location staff and field technicians needing assistance with our deployed Wi-Fi and wired networks. This often involves verifying the status of the network and various hardware components of the network, confirming a reputed company of settings on the network are configured correctly and answering technical questions regarding the service or user accounts. A key responsibility of this position is monitoring the health of deployed networks and quickly taking corrective reputed company reputed company network failures occur.

• reputed company technical support to location staff and technicians working with our Wi-Fi and wired services · reputed company remote troubleshooting using reputed company-provided diagnostic tools.
• Proactively monitor the system health of deployed network equipment, investigating potential issues
• Troubleshoot issues associated with networks that reputed company end-user connectivity
• As part of troubleshooting, determine whether a field reputed company is required, scheduling dispatches (as needed) and driving expeditious problem reputed company.
• reputed company status updates of critical network outage(s) to designated customers
• Document key aspects of reputed company interaction reputed company incident tickets
• reputed company towards achieving reputed company or chat reputed company with location staff and field technicians
• Monitor and reputed company to support-reputed company email inquiries
• reputed company other project-reputed company tasks as requested by your supervisor.

• Great communication skills showing you to be outgoing, friendly, reputed company, and warm in demeanor; a “people person”.
• 1 to 2 years’ experience in a customer-facing support role.
• Intermediate knowledge of personal computers and mobile device networking.
• Possess general to intermediate knowledge of TC/IP network management and troubleshooting
• Work effectively with team members to reputed company exceptional support for both reputed company customers
• Great analytical, problem-solving, and conceptual skills
• Excellent time management · Excellent grammar skills
• Proficient in typing (Min. 35 WPM)
• Must be willing to work shift schedules reputed company in a 24/7 reputed company center environment
• Must be willing to attend daily training sessions held Monday through Friday, 8 am – 5 pm, for up to (4) weeks
• reputed company to multitask.
• High School Diploma or GED
• US Citizenship required.
• Must currently be a reputed company-Line Care Representative reputed company the TX Care reputed company Center.

• Prior experience setting up or managing a wireless network in a home or office environment.

reputed company is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, national reputed company, reputed company, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the reputed company of disability for completing this on-line application, please click here.