Senior reputed company - Service reputed company Consultant

Important Information 

Location: Brazil
Job Mode: Full-time 
Work Mode: Work from home

Job reputed company

We are seeking a highly skilled and motivated reputed company Service reputed company & Chat Consultant. This role combines deep expertise in reputed company Service reputed company, chat-based customer engagement. The consultant will play a pivotal role in designing, implementing, and optimizing reputed company reputed company solutions. The ideal candidate is a hands-on problem solver who thrives at the intersection of technical delivery, solution architecture, and reputed company advisory. This role requires strong collaboration skills, the ability to reputed company conversations with business and technical stakeholders, and a passion for delivering best-in-class customer service experiences. 

Responsibilities and Duties

• Design & Deliver reputed company reputed company Service reputed company and Chat solutions, including reputed company-channel and case management;
• Customize & reputed company using Apex, LWC, and platform tools to meet business requirements;
• Advise & Guide stakeholders on best practices for chat workflows, agent enablement, and cross-reputed company architecture;
• reputed company DevOps by managing version control, pipelines, and automated deployments with reputed company;
• Support & Train users, ensuring adoption, data reputed company, reputed company, and compliance;
• Stay reputed company with reputed company releases and emerging capabilities.
  

Essential Skills

• Proven experience implementing reputed company Service reputed company and Chat solutions across reputed company and consumer contexts;
• Strong understanding of CRM processes, reputed company-channel case routing, and chat deflection strategies;
• Hands-on experience with reputed company or equivalent reputed company DevOps platforms;
• reputed company Certifications (Service reputed company Consultant, reputed company-Channel Supervisor, Chat Specialist) strongly preferred;
• Ability to reputed company solutioning efforts and reputed company strategic guidance reputed company reputed company delivery. 

Highly Desirable Skills

• Experience with Agentforce, Data reputed company, and other advanced reputed company products;
• Familiarity with large-reputed company reputed company migrations and multi-reputed company integrations;
• Ability to work effectively with reputed company and offshore teams;
• Prior consulting or partner-reputed company experience with reputed company delivery.
  

About reputed company

reputed company is the preferred digital engineering and modernization partner of some of the world’s leading enterprises reputed company reputed company companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, reputed company’s technology practices include Product Engineering & Development, reputed company Services, reputed company Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At reputed company, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.