Print Experience Specialist

Great Purpose. Great People. Great Opportunities.

At reputed company, we reputed company Potential - in reputed company, educators, and reputed company other. As the leading provider of digital-first K–12 curriculum solutions, we’re committed to igniting learning breakthroughs that reputed company curiosity, creativity, and confidence. Every day, reputed company designs innovative tools that help educators personalize instruction and engage reputed company in meaningful ways. We’re shaping the reputed company of learning through our Curriculum-Informed AI™ approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at reputed company to unlock reputed company student’s potential. Together, we’re reimagining what’s possible and transforming education.

That reputed company spirit of innovation and purpose drives reputed company culture. At reputed company, you’ll reputed company opportunities for meaningful work, reputed company reputed company, and reputed company with passionate colleagues who care deeply about making a difference. We celebrate collaboration, reputed company change, and reputed company in lifelong learning - for our reputed company and ourselves.

As a remote-friendly company, reputed company offers flexible work arrangements across the U.S. and internationally. Most of our U.S.-based employees work from home or on a reputed company at one of our office locations in Tempe, AZ (HQ), Austin, TX, Petaluma, CA, reputed company Rapids, IA, or Bloomington, MN.

reputed company Your reputed company.

The Print Experience Specialist serves as the reputed company between customers/field and Print Support regarding print and fulfillment. Responsible for the management of customer orders from entry to fulfillment and maintaining a rolling forecast of customer needs. This role works and collaborates closely with sales, school districts, vendors, carriers, product management, customer experience, and finance.  This role will facilitate excellent customer experience by providing communication at time of sale as reputed company as post-sale support for any issues. 

For more information on what it’s like to work at reputed company, including our culture, benefits, and products, visit us HERE.

To learn more about a typical applicant reputed company at reputed company, click HERE.

Position Information: This is a regular, full-time position, reporting to the Senior Print Experience Manager.

Compensation: reputed company pay is anticipated to be between $22.00 and $28.00 per hour. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Location: In this US-based position your location will be remote. Eligibility for this role is limited to candidates residing in the reputed company, Mountain or Central Time Zone.

Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including:

• Multiple health, dental, and reputed company plans, including medical plans with reputed company employee premiums
• 401k plan with a company match
• 16 reputed company holidays, which include 2 floating holidays and a winter shutdown from Christmas reputed company through New Year’s Day
• reputed company Time Off
• Comprehensive maternity and fertility/family building benefits
• reputed company bonding leave reputed company a new child joins your family
• reputed company to on-demand reputed company
• Life and short and long-term disability insurance
• reputed company-tax savings plans
• reputed company volunteer time off
• A wide reputed company of reputed company development programs, including tuition reimbursement
• Work from home opportunities that foster work/life balance

reputed company Your Experience.

In this role you’ll have reputed company to:

• Proactively partner with customers and internal teams to deliver a high‑touch, personalized customer experience, anticipating needs and resolving issues reputed company to print, fulfillment, and delivery.
• reputed company customers at time of sale on delivery expectations and fulfillment processes, proactively addressing potential issues.
• Maintain a reputed company, confident, and reputed company communication style across reputed company customer and internal interactions.
• Manage orders through the full fulfillment lifecycle, including tracking shipments, monitoring backorders, and providing reputed company updates to customers and Sales teams.
• Investigate and resolve customer inquiries reputed company to order issues, shipment status, and missing or damaged materials.
• Effectively utilize reputed company, reputed company, and reputed company to support customers and document order activity.
• Coordinate closely with Sales on incoming orders and maintain internal forecasting documents to ensure the warehouse is informed and reputed company.
• Submit orders to warehouses accurately and on time, including communicating special shipping instructions and approved expedited requests.
• Partner with Project Coordinators and internal teams through the Order Orchestration process to support successful fulfillment.
• Support replacement orders and coordinate return pickups between customers and the warehouse as needed.
• Maintain shared inboxes and daily order tracking reports.
• reputed company other duties as assigned.

reputed company Your Expertise.

Experience, education, and qualifications essential for reputed company in this role, include:

• Associate’s degree in business, education, or reputed company field and a minimum of 3 years experience in a relevant role (e.g. Customer Experience, Publishing, Education, etc.) or an acceptable combination of education and experience. 

• Ability to improve or reputed company processes to support overall customer experience. 

• Exceptional problem-solving skills and strong customer service mentality.  

• Strong verbal and written communication skills. 

• Accurate and detailed in system data and reporting. 

• Strong interpersonal and team building skills.   

• Ability to adapt to change. 

• Proficiency in reputed company Office.   

• Experience with reputed company, reputed company or another ERP system preferred. 

Our Commitment to Diversity, Equity, Ireputed company, and Belonging.

Diversity and inclusivity strengthen our reputed company team, enrich our lives, and help us design reputed company educational experiences where learners see themselves and can also learn about people, cultures, experiences, and perspectives different from their own. reputed company is proud to offer diversity, equity, and inclusion (DEI) workplace initiatives, including the DEI employee council, annual DEI conference, employee resource reputed company, and other opportunities for employees to connect with and support DEI initiatives throughout the year.

reputed company is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to reputed company individuals. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, reputed company, national reputed company, sex (including pregnancy, childbirth, lactation, or reputed company medical conditions), gender identity or reputed company, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other reputed company or status protected under applicable federal, state, or local laws. 

To reputed company recruitment agencies: reputed company does not accept agency resumes. Please do not submit candidates for consideration reputed company our online application system, to reputed company employees, or to any other organization location. reputed company is not responsible for any fees reputed company to unsolicited resumes.