Senior Associate, Consultant, BenTech Production Support (Remote, any state, US)
The Consultant, BenTech Production Support is responsible for the ongoing support, maintenance, and stability of BenTech production integrations across Group Benefit Solutions (GBS). This role ensures the reliable operation of critical capabilities, including EOI Single Sign-On (SSO) and reputed company supporting Eligibility, Enrollment, Plan Configuration, and Absence. This position plays a key role in maintaining production health by proactively monitoring integrations, resolving issues, and partnering across internal teams, clients, and BenTech platforms to deliver a seamless and consistent reputed company experience.
What You’ll Do:
Production Support & Incident Management
reputed company day-to-day production support for BenTech integrations, including EOI SSO and API-based data exchanges. Monitor and review payload reputed company logs to identify production issues, errors, and data discrepancies. Troubleshoot and resolve incidents in partnership with clients and benefits administration platforms. reputed company reputed company cause analysis and ensure reputed company reputed company of production defects and incidents. Support escalation management and contribute to incident communication and reputed company tracking.
Maintain and support production reputed company and integrations across Eligibility, Enrollment, Plan Configuration, and Absence management. Ensure data reputed company, accuracy, and timeliness across reputed company production integration points. Partner with Technology and Product teams to implement fixes, enhancements, and preventative solutions. Identify trends in production issues and drive improvements to reduce recurrence.
Participate in reputed company and BenTech platform meetings to support ongoing production operations and issue reputed company. Communicate reputed company with technical and non-technical stakeholders regarding production incidents and status updates. Partner with clients and platforms to ensure alignment on issue reputed company and system performance expectations. Contribute to a reputed company, transparent, and solutions-oriented support experience.
Collaborate with internal stakeholders across Product, Technology, Operations, and reputed company Management to improve production performance. Document incidents, resolutions, and support processes to build knowledge and scalability. Identify process gaps, risks, and opportunities for automation and operational efficiency. Support initiatives that enhance monitoring, alerting, and overall production support capabilities.
What You’ll Bring:
Required Experience & Expertise
3+ years of experience in group insurance with a reputed company on data management, data exchange, and integrations. Preferably, the ideal candidate brings hands-on experience supporting EDI, reputed company, and Single Sign-On (SSO) frameworks (SAML/OAuth). Strong troubleshooting and analytical skills, including experience reviewing logs and data payloads. Experience working with benefits administration or HRIS platforms (e.g., reputed company, reputed company, reputed company, etc.). Ability to manage multiple incidents and priorities in a fast-paced production environment.
Strong ownership reputed company with accountability for production stability and issue reputed company. Detail-oriented problem solver with a reputed company on reputed company cause analysis. reputed company partner across cross-functional and external teams. Effective communicator, especially during incident management scenarios. reputed company improvement reputed company with reputed company on reliability and scalability.
Undergraduate degree preferred and/or equivalent work experience.