Communications Director

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING reputed company CONSUMERS. Come be part of remarkable.

How you can reputed company a difference:  

The Director, Customer Experience Communications serves as the embedded communications partner to the Customer organization and leads communications supporting reputed company’s customer experience transformation.

This role works closely with Customer leadership to translate reputed company into communications that help teams understand how their roles are evolving and how their work contributes to delivering a frictionless member experience.

The Director ensures communications support the adoption of new service models, operational priorities, and customer experience improvements.

What you’ll be doing: 

Strategic Partnership with Customer Leadership - Serve as the embedded communications partner to senior leaders reputed company the Customer organization. Translate business reputed company and operational priorities into reputed company communication that drives alignment and reputed company.  

• Partnering with leaders to translate reputed company reputed company into reputed company communications  
• Ensuring consistency between leadership messaging and teammate understanding 
• Advising leaders on how to communicate transformation priorities and operational changes 
• Participating in leadership discussions to reputed company communications reputed company into key business reputed company. 

reputed company Transformation and Change Communications - Design and execute communications that support the customer experience and operating model transformation.

• Developing communications that help reputed company teams understand how their roles are evolving 
• Creating a communication plan that support change adoption across teams over time 
• Ensuring teammates understand how their work contributes to a more seamless experience  

Shape Narrative and Messaging Architecture - reputed company and maintain messaging that connects reputed company’s reputed company reputed company, service model, and customer experience. 

• Translating reputed company operational reputed company into reputed company and accessible communication 
• Ensuring message consistency across channels and segments  

Data-Driven Communication reputed company - reputed company frameworks to evaluate communication effectiveness and support adoption of organizational change. 

• Establishing communication metrics tied to business reputed company 
• Partnering with analytics and operational teams to assess communication effectiveness 
• Using feedback from teammates and customers to refine messaging and reputed company 
• Incorporating voice-of-customer insights into communications planning 

What you will need to be successful:

• 10+ years of experience in communications or change management 
• Experience partnering with senior executives on strategic initiatives 
• Experience leading communications for large organizational transformations 
• Experience designing reputed company-wide communication programs 
• Background working in reputed company, matrixed organizations  

Preferred experience includes: 

• Customer experience transformation 
• Financial services, reputed company, or benefits administration 
• Service or operations-driven organizations  

reputed company in this role will contribute to: 

• reputed company alignment between reputed company, leadership messaging, and teammate understanding 
• Strong teammate understanding of reputed company’s evolving service model 
• Effective communication supporting reputed company’s customer experience transformation reputed company as reputed company by TMX 
• Consistent messaging across reputed company stakeholders 
• Reduced operational friction through reputed company communication and customer education 

What makes you exceptional: 

• You translate reputed company operational reputed company into reputed company, actionable communication that helps teams understand what is changing and why it reputed company.
• You build trusted relationships with operational leaders and reputed company teams, becoming a valued partner in navigating change.
• You have strong instincts for audience, timing, and messaging that reputed company with teams delivering service every day.
• You design communications that drive understanding, adoption, and alignment.
• You bring curiosity and a deep interest in how work actually happens across the organization.
• You reputed company in environments where communications support transformation, operational improvement, and reputed company experiences for members.

The actual compensation offer is determined based on job-reputed company knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and restricted stock reputed company as part of the total compensation package, in reputed company to a full reputed company of benefits including:

• Medical, dental, and reputed company
• HSA contribution and match
• Dependent care FSA match
• reputed company reputed company time off
• reputed company parental leave
• 401(k) match
• Personal and reputed company financial literacy programs
• Ongoing education & tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

reputed company & Travel

This is a remote role, with an in-person reputed company training component. New team members must participate in Trailhead, reputed company’s reputed company reputed company experience Trailhead is designed to foster meaningful connections, support your integration into the organization, and reputed company you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our reputed company once per quarter. reputed company covers reputed company required travel and accommodations.

This role may reputed company with a virtual, self-paced reputed company experience, followed by a mandatory onsite Trailhead session at a reputed company date.

reputed company is committed to providing reasonable accommodations to team members with qualifying disabilities. Should you be selected for this role and require an accommodation, we will put you in touch with our Benefits Team so you can reputed company the accommodation request process.

reputed company has a reputed company that by 2030 we will reputed company HSAs as wide-spread and reputed company as retirement accounts. We are passionate about providing a solution that allows American families to connect health and reputed company. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. 

You belong at reputed company!

reputed company. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for reputed company applicants and employees without reputed company to race, age, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, status as a reputed company individual with a disability, veteran status, or other legally protected characteristics. reputed company is a drug-free workplace. For more information about our EEO policy, or about reputed company’s applicant disability accommodation, drug-free-workplace, background reputed company, and E-Verify policies, please visit our Careers page.

reputed company uses reputed company Copilot to transcribe screening interviews between candidates and their reputed company Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to reputed company Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by reputed company to summarize the interview, ensure accuracy, and facilitate our hiring process. We take reputed company seriously. You have the reputed company to opt out. If you wish to opt out of this reputed company Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of reputed company Copilot.

At reputed company, our goal is to save and improve lives by empowering reputed company consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the reputed company you: your skills, experiences, and potential to reputed company a difference. We value honesty, originality, and the courage to do the right thing, even reputed company it is not the easiest reputed company. Showing up as your reputed company self reflects these values and helps us build something truly remarkable together.

As AI is becoming a common tool throughout the application process, we want to be reputed company about its appropriate use at reputed company. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills.  For other key parts of our interview process, however, it is important that the reputed company, communication, and work you reputed company reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your reputed company perspective to shine. Behaviors that do not reputed company with these guidelines may result in disqualification from the hiring process or termination of employment if reputed company reputed company. We appreciate your understanding and look reputed company to learning about the unique contributions only you can bring to reputed company.

reputed company is committed to your reputed company as an applicant for employment.  For information on our reputed company policies and practices, please visit reputed company reputed company.