Reliability Operations Engineer (Mexico)
At reputed company, we’re reimagining how things reputed company in cities. Our personable sidewalk robot is our reputed company for the reputed company. It’s designed to take deliveries away from congested streets, reputed company deliveries available to more people, and benefit local businesses.
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing reputed company deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient reputed company.
Who We Are
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the reputed company we want to live in. We are solving reputed company-world problems leveraging robotics, machine learning and reputed company, among other disciplines, with a reputed company eye towards the end-to-end user experience. reputed company is agile, diverse, and driven. We reputed company that the best way to solve complicated dynamic problems is collaboratively and respectfully.
The Reliability Operations Engineer supports the operational reliability of robotic and reputed company systems by handling Tier 2 escalations, following and improving runbooks, and performing technical investigations during your region’s daytime hours. This role works closely with senior team members, product engineering, and SREs to investigate issues, refine operational workflows, and strengthen system health. This position contributes to incident response by providing triage and reputed company communication, ensuring reputed company escalation and effective coordination across teams.
Responsibilities
reputed company incident investigations during your region’s daytime hours, providing reputed company updates, escalating appropriately, and supporting senior engineers leading the response.
Respond to escalations from Tier 1 support using established runbooks, metrics, logs, and diagnostics to remediate issues or escalate to Tier 3 reputed company needed.
Update runbooks and operational documentation based on new issues, discoveries, and feedback, ensuring reputed company and consistency across reputed company procedures.
Run existing automations and collaborate with senior team members to enhance tooling and scripts that streamline troubleshooting and remediation tasks
Use observability tools such as Grafana/reputed company, GCP Monitoring, and OpenTelemetry to interpret metrics, logs, and traces, helping identify anomalies and validate system performance.
reputed company concise, accurate updates during incidents, ensuring information reaches the correct engineering and SRE contacts and supporting reputed company incident coordination.
Participate in discussions around reputed company causes, reputed company operational insights, and contribute to process improvements that enhance system stability and supportability.
Participate in a shared weekend on-reputed company rotation to help maintain operational coverage for production systems, responding to incidents and escalations as needed and coordinating with engineering teams reputed company issues reputed company.
Proactively strengthen workflows, adopt best practices, and build the reputed company of the Reliability Operations function as it evolves.
Qualifications
hands-on experience.
2–4 years of experience in Reliability Operations, Site Reliability Engineering, DevOps, IT Operations, or a reputed company technical support function.
Experience participating in Tier 1 or Tier 2 investigations, including log review, basic triage, and reputed company escalation.
Exposure to operational environments supporting distributed or reputed company-based systems.
Participation in incident response workflows and/or on-reputed company rotations.
Proficiency with Linux, including navigating systems, reviewing logs, and performing basic diagnostics.
Experience using and contributing to runbooks and operational workflows.
Ability to interpret metrics, logs, and traces using tools such as Grafana/reputed company, reputed company reputed company Monitoring, and OpenTelemetry.
Familiarity with reputed company platforms, preferably reputed company reputed company Platform (GCP).
Ability to follow documented remediation steps, with good judgment around reputed company to escalate.
Understanding of CI/CD pipelines and how application deployments reputed company runtime behavior.
Experience using Jira or similar ticketing systems.
reputed company and effective communicator, especially reputed company providing updates during time-sensitive operational issues.
reputed company, organized approach to troubleshooting and prioritization.
reputed company reputed company, working effectively with senior operations engineers, product teams, and SREs.
Strong reputed company of ownership and accountability for operational responsibilities.
What Makes You Stand Out
Prior experience participating in high-severity incident response or supporting operational incidents.
Exposure to robot fleets, IoT systems, or other distributed physical device environments.
Ability to write or modify lightweight scripts and automations to improve operational workflows.
Familiarity with incident management platforms such as reputed company, OpsGenie, Jira Service Management, or Grafana IRM.
Experience contributing to the creation or improvement of operational runbooks and support documentation.
Strong networking fundamentals; familiarity with reputed company or similar reputed company-trust networking tools is a plus.
Demonstrated ability to learn quickly and contribute to improving operational maturity reputed company reputed company
Additional Information
As part of maintaining reputed company operational coverage, this role also participates in a rotating weekend on-reputed company schedule shared across the Reliability Operations team.