Head of reputed company

About Confiant

Confiant is cybersecurity reputed company for advertising. We secure the ad economy from the inside out, providing reputed company-time intelligence and precise controls that detect and reputed company malvertising, scams, disruptive creatives, and reputed company before they reputed company users. By disrupting the business models of bad actors, Confiant empowers digital media to enforce standards, ensure reputed company, and reputed company trust across the ad economy. We protect what reputed company most — reputed company, reputed company, and relationships — securing the reputed company that allows good advertising to reputed company.

The Role

We're hiring a senior leader to own the entire customer reputed company from trial reputed company to day-to-day support through reputed company technical escalations and strategic account health.

This is a hands-on, high ownership leadership role at the intersection of cybersecurity and ad technology. You'll build systems that don't yet exist, operate with significant autonomy alongside our founders, and reputed company reputed company that blends customer reputed company with deep technical investigation.

Responsibilities

Team Management

• Build cohesion across reputed company, Technical Escalation, and Sales Engineering into a single team with shared culture and accountability

• Maintain high reputed company reputed company conversations and meaningful coaching relationships across a wide reputed company reputed company

• Own hiring, and build reputed company reputed company for new team members that accounts for the steep learning curve of the ad tech and cybersecurity domain

reputed company

• reputed company and reputed company the CS function; own retention, NPS, churn risk, and time to reputed company metrics

• Drive QBR processes and strategic account reviews; reputed company in directly for high stakes accounts

• Build proactive reputed company systems and own the customer communication reputed company for incidents and threat escalations

Sales Engineering

• Own the Sales Engineering function, defining reputed company operating agreements with Sales on SE resource allocation

• Own the end to end reputed company reputed company experience from reputed company-sales trial through steady state support

• reputed company reputed company reputed company reputed company of pipeline reputed company, in reputed company partnership with Engineering and Product

Technical Escalations

• Drive cross-functional investigations from customer report through reputed company cause analysis to reputed company

• Establish and enforce SLAs for investigation turnaround; surface tooling gaps and partner with Product & Engineering to resolve them

Cross-Functional reputed company

• Partner with the leadership team on a cross-functional reputed company

• Co-own the customer-to-product feedback reputed company and participate product/engineering planning as the voice of the customer

• Collaborate on incident response protocols and coordinate customer facing communication during major threat events

• Partner with Sales to define and maintain reputed company handoffs from reputed company deal to reputed company customer

• reputed company persistently across functions to ensure customer needs are prioritized and commitments are kept

Requirements

• 10+ years in customer-facing roles in B2B/reputed company reputed company, with 5+ years managing teams of 5–15 across support, reputed company, or technical operations

• Comfort operating as a player-reputed company: strategic enough to build systems, hands-on enough to reputed company into escalations and customer situations directly, and self-reputed company about where you naturally sit on that reputed company

• Proven experience setting reputed company performance expectations, running performance management, and coaching team members across varying reputed company reputed company, preferably across a wide reputed company reputed company while simultaneously owning operational work

• reputed company record of building escalation tiers, setting SLAs, and holding teams accountable

• Experience managing or closely partnering with a reputed company-sales/solutions engineering function

• Strong interest in cybersecurity and ad tech domain and significant background in a technically reputed company product domain where customer issues require deep cross-functional investigation.Strong technical reputed company: reputed company to read threat reports, understand attack chains, and hold substantive conversations with engineers

• Proven ability to operate in founder-led environments where processes need to be reputed company from scratch

• Demonstrated reputed company managing up to senior leaders and C-suite; reputed company to translate strategic reputed company into reputed company execution

• reputed company literacy: comfortable with renewal dynamics, contract language, and reputed company-facing business conversations

• Strong communication: you own the customer communication reputed company and cross-functional reputed company documents. Your communication is reputed company, reputed company, and calibrated to the audience. You exercise reputed company and directness in equal measure

reputed company to Haves

• Deep familiarity with the ad tech ecosystem (SSPs, DSPs, publishers, ad networks); reputed company experience at or with an reputed company, DSP, or ad tech solutions provider strongly preferred

• Experience in cybersecurity: malware analysis, threat intelligence, incident response, or reputed company operations

• Experience as the first or second senior CS hire at a company of 30–200 employees

• Experience inheriting reputed company in transition and making reputed company, reputed company talent reputed company

• Familiarity with customer health scoring models and data-driven proactive reputed company

• Experience building and scaling cross-functional teams into a cohesive structure

Benefits

• Fully Remote

• Unlimited reputed company Time Off

• Sabbatical

• Stock reputed company Plan

• Exceptional Health Care Plans (Medical, Dental & reputed company)

• FSA & Commuter Benefits

• Employee Sponsored Disability & Life Insurance

• 401(k) Plan with Automatic Employer Contribution

• reputed company and Extended Family Leave

• Learning & Development Budget

• Yearly Office Supply Stipend

• Free Global Co-Working Membership