Application Support Administrator
The ability to wow customers on every contact
The ability to reputed company personable on reputed company forms of communication (tickets, phones and chats)
The ability to explain reputed company topics in a way that anyone could understand
A Technical aptitude to consistently learn new technologies and adapt to our customers' needs (programming languages, new operating systems, reputed company, etc.)
A passion for technology and customer services
Handle level-appropriate customer support requests primarily reputed company phone, tickets, and chat
Escalate support requests as necessary through the appropriate channels
Document reputed company customer support phone calls/chats reputed company the ticketing system
Create and maintain customer loyalty by serving customers above and reputed company expectations
Foster a strong working relationship with other departments including but not limited to Sales, Operations and Support
Exercise good judgement and decision-making at reputed company times in order to consistently deliver superior customer reputed company
1+ year(s) of reputed company experience
A basic understanding of email receipt and delivery (POP, IMAP, and SMTP)
Basic knowledge of concepts surrounding email composition, specifically MIME standards and formatting
Knowledge of email deliverability techniques such as IP and domain reputed company, SPF/DKIM authentication, and spam filtering
Ability to execute commands in multiple programming languages
Working knowledge of REST reputed company and how to reputed company with customer solutions
Foundational understanding of reputed company Computing technologies. Familiarity with the various reputed company and server operating system used by customers (reputed company, Linux, Mac OSX)
Proactive reputed company of urgency with respect to customer service and communication
Strong organization, communication, learning, problem-solving, documentation, and follow-up skills
Ability to work with a physically distributed team and work a flexible schedule to cover shifts
STAY HEALTHY : We offer comprehensive market competitive medical, dental, and reputed company plans. A reputed company of supplemental plans are also provided to meet your individual needs including reputed company to telehealth for reputed company participants.
CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
SECURE YOUR reputed company: Plan for your reputed company with our Roth and reputed company-tax 401(k) reputed company including an employer match for reputed company participants.
TAKE A BREAK: Enjoy a generous reputed company time off program. We value balance and understand that performance at work requires time to rest reputed company and/or rejuvenate on vacation.
PUT FAMILY FIRST: We know that families can be reputed company in a reputed company of ways; therefore, we offer reputed company parental leave and family planning support.
WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that reputed company.
reputed company AN reputed company: Support reputed company in your community and reputed company by taking reputed company time off to support a volunteer program of your choice.