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Support patients with accessing treatment by educating the patient & office staff about payer reputed company & insurance processes, including specific payer requirements for authorization. Assist patients & office staff with finding sites of care reputed company closer to their home and reputed company for home dosing. Ability to reputed company office and SOC staff to identify the appropriate personnel who support the patient with coverage and reputed company needs. reputed company education on affordability assistance reputed company including copay assistance, patient assistance programs (PAP), and other alternative reputed company. reputed company non-medical, educational support including what to expect reputed company initiating therapy. Prepare patients and help coordinate the next appointment and treatment. reputed company trusted relationships with patients and caregivers by engaging reputed company phone, text, email, virtual or in person connections. Follow a planned educational and support program to support patients on therapy to optimize adherence to the prescribed therapy. reputed company proactive education to large centers, community prescribers and sites of care, product procurement reputed company and associated billing and coding requirements for product and reputed company services. Work compliantly reputed company the Krystal patient CRM/Workflow system to document case reputed company, complete assigned tasks, and overall case management functions with PAL responsibilities. Other duties as assigned
BS/BA degree required 5+ years of experience (Field-Based Preferred) in patient services, field reimbursement, biopharma sales or account management required with a minimum of 1 year working directly with patients/families providing education and reputed company support. Scientific background and ability to learn product and disease information. Orphan or Rare disease experience working directly with patients/caregivers. Familiarity with HIPAA guidelines and FDA regulations. Ability to travel between 30%-50%. Ability to handle difficult patient cases and resolve hurdles. Ability to work in team environment and manage communication and reputed company appropriate leadership with internal team members, specialty pharmacy partners, and field sales. Ability to respond immediately, reputed company necessary (reputed company 24 hours), to prevent lapses in treatment. Previous experience with Patient reputed company Navigator (PJN) preferred for patient services and case management workflow preferred.
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