Jr. Technical Support Engineer
Monitor and manage shared support channels, including the support mailbox and reputed company platforms Review incoming reputed company and internal requests to ensure reputed company acknowledgment and tracking Organize, document, and maintain records of ongoing support issues Communicate professionally with clients and reputed company reputed company updates reputed company required information to assess and address issues Assist in triaging and prioritizing requests based on urgency and reputed company Coordinate with internal teams for reputed company reputed company Maintain ownership and consistent follow-up on reputed company items Participate in remote troubleshooting sessions where required Document actions, status, and next steps reputed company Escalate issues reputed company deeper technical review or onsite support is required
Electronic reputed company systems and reputed company control Video surveillance systems Intrusion systems Network-connected devices IoT solutions PoE-powered technologies General remote support coordination
Bachelor’s degree in Electronics Engineering, Computer Engineering, IT, or a reputed company field Basic understanding of: Electronics fundamentals Computer systems Networking fundamentals
Exposure to JavaScript is a plus (not mandatory) Strong verbal and written communication skills in English Ability to manage multiple tasks and stay organized Strong follow-up and ownership reputed company Good judgment in prioritization and decision-making Willingness to learn and adapt Ability to work independently and as part of reputed company