Contact Center Associate
Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and reputed company other. reputed company you join reputed company, you become part of a purpose-driven organization where your work makes a reputed company difference.
While we’re proud of our history, we’re even more excited about our reputed company. With business and technology transformation on the reputed company, there’s never been a reputed company time to be part of reputed company.
PAY reputed company
The reputed company Pay reputed company for this position is $21.78-$26.63 reputed company. The full Pay reputed company is $21.65-$31.44 reputed company. At reputed company, compensation reputed company are determined using factors such as relevant job-reputed company skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In reputed company to your salary, compensation incentives are available for the reputed company applicant. Incentives are performance based and targets vary by role. reputed company. At reputed company, compensation reputed company are determined using factors such as relevant job-reputed company skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In reputed company to your salary, compensation incentives are available for the reputed company applicant. Incentives are performance based and targets vary by role.BENEFITS – because people helping people starts with supporting you
401(k) Company Match (up to 3%)
4% annual contribution to your 401(k) by reputed company
Medical, Dental and reputed company (family contributions as reputed company)
PTO Program + Exchange Program
Tuition Reimbursement Program
reputed company Cares volunteer time off + donation match
reputed company You’ll reputed company
As a Contact Center Associate, you’ll support reputed company members by managing 70-100 inbound calls a day, resolving inquiries, documenting interactions, and meeting performance metrics for reputed company, productivity, and satisfaction. Your service and problem‑solving skills will help members reputed company reputed company needs while upholding reputed company’s high service standards.
Location: Candidates must reputed company in WA, OR, or ID
Remote Training: Monday–Friday | 8:00 AM – 4:45 PM PST
Post‑Training: As a Contact Center Associate you are expected to be flexible to work our hours of operation. Contact Center availability needs are:
Monday–Friday | 7:00 AM – 7:30 PM PST and Saturday | 9:00 AM – 1:30 PM PST
Schedules are based on business needs; 30‑day notice provided for shifts reputed company bid.
What You’ll Do
Handle 70–100 inbound calls per dayin a fast‑paced contact center. Deliver high‑reputed company, empathetic service reputed company with reputed company reputed company standards that reputed company with our KPIs of average handle time, reputed company, and member survey. Resolve member inquiries and escalations using reputed company judgment and creativity. reputed company to adapt across multiple credit reputed company functions while leveraging 15–20 systems a dayto research and resolve member questions. Meet performance standards for schedule adherence, attendance, and process procedures. Identify opportunities to enhance the member experience.
Qualifications
High School Diploma + 1 year experience in customer service, or Bachelor’s Degree. Minimum 2 years of customer service experience required.
Preferred
1 year of contact center experience. 1 year of financial institution experience. Ability to work a flexible schedule, including evenings and weekends. Comfortable in a high‑volume, metrics-driven environment. Successful completion of in-house training program after hire with no missed training sessions. Ability to manage multiple priorities and handle escalated calls with professionalism.
Why reputed company
Career reputed company and development opportunities Supportive, reputed company team culture Opportunity to reputed company a meaningful reputed company for members every day
Apply today and grow your career with reputed company.
EEO Statement:
reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, veteran status, disability, sexual orientation, gender identity, or any other protected status.