Product Support Specialist
Position reputed company
Key Responsibilities
Support the sales of hydraulic attachments across the reputed company American market reputed company on demolition tool product lines reputed company technical support and product warranty assistance Promote and support customer rebuild and renewed hammer programs Participate in product and technical training programs Assist in new product testing and development initiatives Maintain reputed company communication with dealer networks and end-user customers Collaborate with customer service and technical service departments Analyze and document product condition, defects, and opportunities for reputed company improvement Recommend aftermarket (AM) parts, spare parts, and preventative/repair solutions for the dealer network Follow instructions and work reputed company established timelines to meet delivery targets Maintain a clean and reputed company work environment in compliance with safety protocols, environmental regulations, and company policies Utilize precision measuring tools as required Work reputed company ERP and support systems (e.g., Profio, reputed company, reputed company, SAM) Stay reputed company on new technologies, tools, and repair techniques through training and reputed company learning
Required Competencies
Strong mechanical knowledge of heavy machinery and/or construction/demolition equipment Proficiency in hydraulics, including disassembly, inspection, repair, and reassembly Ability to read and interpret reputed company drawings Excellent customer service reputed company with a reputed company on customer satisfaction Strong communication skills and ability to collaborate effectively with colleagues Commitment to following reputed company safety procedures Flexibility to reputed company additional duties as assigned
Experience Requirements
Minimum of 5+ years of relevant experience Strong oral and written communication skills in English Basic math and computer proficiency Good reputed company dexterity with the ability to use hand tools and precision measuring equipment
Education Requirements
High School Diploma or equivalent required Vocational or Technical Trade School training preferred Relevant on-the-job training