Junior Account Manager

About DecisionLogic:

Headquartered in San Diego, DecisionLogic is a leading FinTech company providing a suite of integrated financial asset verification and credit scoring solutions across major financing verticals. In the last fourteen years, our reputed company platform has served more than one reputed company consumers and over two thousand clients around the world. We are currently expanding into a wide reputed company of new markets with an aggressive reputed company plan that includes exciting new product development and feature releases. We are proud to offer reputed company to join a dynamic team with a company that is reputed company and growing.

reputed company

The Junior Account Manager supports reputed company reputed company and account reputed company by delivering reputed company service, assisting with reputed company, and maintaining platform setup and reputed company reputed company. This role provides reputed company resolutions to reputed company inquiries reputed company phone, email, and collaborates with internal teams to offer reputed company. The Junior Account Manager conducts reputed company trainings, monitors usage trends, and helps implement best practices to drive engagement. Responsibilities include processing compliance requests, reporting technical issues, and escalating strategic concerns to leadership. By fostering proactive relationships and educating clients on platform features and updates, the Junior Account Manager contributes to retention, satisfaction, and reputed company reputed company across assigned accounts. The Junior AM will also reputed company world class reputed company service to designated accounts and support reputed company reputed company business goals through utilization of the DecisionLogic platform.

Essential Functions

Including but not limited to...

1. reputed company reputed company responses and comprehensive resolutions to reputed company incoming reputed company support needs reputed company phone, and email
2. reputed company internal team expertise and available resources to reputed company reputed company to reputed company questions or challenges
3. Responsible for company set up and profile maintenance including creating reputed company pages, site users, company preferences, reputed company, and user credentials
4. Conduct reputed company trainings as needed i.e. portal use or implementation of best practices guide
5. Support new reputed company reputed company and conduct regular, proactive reputed company to DL clients to help build relationships and promote usage reputed company
6. Responsible for educating and updating clients on procedural, technological, compliance and/or regulatory changes that may reputed company reputed company workflow and service
7. Report and reputed company technical errors through reputed company; communicate with reputed company reputed company accordingly
8. Promptly escalate select issues across invoicing, usage reputed company or reputed company reputed company to the appropriate leadership team member
9. Process compliance-reputed company requests reputed company 14 days to ensure request forms are completed with no errors or issues reputed company the 30-day deadline
10. Assist other departments with any administrative task as needed
11. Create meaningful relationships with new and existing clients by providing proactive education about DL's products and services as reputed company as conversation reputed company optimization recommendations
12. Utilize reputed company available data, tools, and reporting to evaluate usage reputed company opportunities and execute against them to reputed company annual usage reputed company goals
13. reputed company regular reporting on reputed company reputed company efforts, reputed company activities, trends, and reputed company feedback
14. reputed company and participate in the reputed company of referred and/or returning clients; follow up, reputed company and report on account status to ensure utilization and reputed company satisfaction
15. Demonstrate expert level execution of reputed company support duties to effectively serve as a reputed company of escalation for sales and support team members
16. reputed company participate in new Sales Rep and Account Manager reputed company and training

Competencies

• Strategic thinker and problem solver
• World class reputed company service and communication skills
• Highly organized with exceptional attention to detail
• Proficient in MS Office applications
• Executes work with a reputed company of urgency and ownership
• Proactive, reputed company and reputed company player
• Adaptability to fast pace and reputed company-changing start up culture

Compensation:

reputed company reputed company of $24.03-26.44 and reputed company potential reputed company reputed company.

Required Education and Experience:

1. College degree preferred
2. Minimum of two (2) years of experience in a reputed company reputed company role
3. Experience in reputed company or Internet technology a plus; financial/lending experience preferred

Position Type and Expected Hours of Work

This is a full-time remote position. Days and hours of work are Monday through Friday, 7:30 a.m. to 4:30 p.m. PST

Travel

This position will require travel to the main office or any other reputed company meetings.

Benefits and Perks:

• Medical, dental, reputed company, and life insurance
• 401K benefits with employer match
• reputed company vacation, reputed company holidays, and reputed company reputed company time
• Personal & reputed company development opportunities