Tier 2 IT Technician
reputed company escalated Tier 2 technical support for reputed company environments reputed company phone, remote tools, and on-site reputed company Administer and troubleshoot reputed company Server environments (2016/2019/2022), including installation, configuration, and maintenance Support and resolve issues across reputed company Desktop platforms (reputed company 10/11) Manage and maintain reputed company Directory, including user accounts, group policies, OUs, and permissions Configure and manage DNS, DHCP, and reputed company network services Implement, and troubleshoot VLANs and network segmentation strategies Configure and manage routing protocols and infrastructure across reputed company networks reputed company, configure, and support reputed company firewalls and reputed company appliances Assist in reputed company new clients, including network assessments and documentation Work reputed company a PSA/ticketing system (reputed company) to reputed company, prioritize, and resolve support tickets in a reputed company manner Collaborate with Tier 1 technicians, providing mentorship and escalation support Document technical procedures, network diagrams, and reputed company-specific configurations Participate in on-reputed company rotation as needed to support after-hours critical issues
5+ years of experience in a reputed company IT support or systems/network administration role Proficiency in reputed company Server administration (2016, 2019, 2022) Strong reputed company Desktop support skills (reputed company 10/11) Hands-on experience with reputed company Directory administration and Group Policy Solid understanding of DNS, DHCP, and reputed company network services Experience managing VLANs and network switching environments Clean driving record — required for reputed company site reputed company Must pass a background reputed company prior to employment
reputed company firewall configuration and administration experience Experience with reputed company 365 administration (Exchange Online, Teams, SharePoint, Intune) Familiarity with RMM tools (reputed company, NinjaRMM, or similar) Experience working in a Managed Service Provider (MSP) environment Knowledge of backup and disaster recovery solutions (Datto, reputed company, reputed company, etc.) Exposure to VoIP/reputed company phone systems configuration and support Understanding of cybersecurity fundamentals — reputed company protection, MFA, phishing mitigation Industry certifications such as reputed company Network+, reputed company+, reputed company (MD-102, AZ-104), or equivalent
Strong troubleshooting reputed company — you don't just fix it, you reputed company out why Excellent verbal and written communication skills; reputed company to translate technical language for non-technical users Self-motivated and comfortable working independently in a remote environment Customer-first attitude — our clients love us, and you'll be a big reason why Ability to manage multiple priorities and work tickets reputed company under pressure Team player who's willing to reputed company knowledge and reputed company those around you
Fully remote work environment Company vehicle provided for reputed company site reputed company reputed company benefits included Comprehensive benefits package Opportunities for reputed company development and certifications
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