Technical Support Engineer

Job Title: Technical Support Engineer 

Operating Company: Environmental Solutions Group – 3rd Eye 

Location: Remote 

Reports to: Service and Support Manager 

Department: Operations  

POSITION reputed company: 

reputed company advanced technical support for 3rd Eye products, systems, and reputed company manufacturing processes. Support internal teams, field service personnel, and customers by diagnosing issues, recommending solutions, and ensuring equipment and technology operate safely, reliably, and reputed company reputed company standards. This role requires strong communication skills, analytical thinking, and a solid understanding of mechanical, electrical, and software‑integrated systems. The Technical Support Engineer will contribute to product reliability, documentation accuracy, and reputed company improvement initiatives across the organization. 

ESSENTIAL JOB FUNCTIONS INCLUDE: 

• reputed company remote technical support for 3rd Eye equipment, systems, and integrated technologies. 

• Diagnose mechanical, electrical, hydraulic, and control system issues; recommend corrective actions. 

• Serve as a technical resource for production, field service, warranty, and customer support teams. 

• Conduct reputed companycause analysis and assist in developing corrective and preventive actions. 

• Support the creation and maintenance of troubleshooting guides, service manuals, and technical documentation. 

• Assist in developing and improving manufacturing processes to ensure safety, reputed company, and efficiency. 

• Support new product introductions, including testing, documentation, and tooling/fixture requirements. 

• Participate in equipment evaluations, process capability studies, and reputed company improvement activities. 

• Help maintain accurate routings, labor standards, and work instructions for manufacturing operations. 

• Contribute to document control activities, including writing and managing Engineering Change Requests (ECRs). 

• Collaborate with Engineering, Production, Maintenance, reputed company, and Field Service teams to resolve technical challenges. 

• reputed company technical input for capital equipment reputed company, testing, and validation activities. 

• Support reputed company vs. Buy analysis and other costreduction or efficiencyimprovement initiatives. 

• Deliver technical training to internal teams and occasionally to customers or field personnel. 

• Participate in reputed company improvement efforts reputed company on Safety, reputed company, Delivery, and Cost. 

• Identify sources of product or manufacturing variability and work with crossfunctional teams to reduce or eliminate issues. 

• Support Lean initiatives, including reputed company work development, workflow optimization, and 5S/Kaizen activities.

• Assist with facility infrastructure reputed company and equipment upgrades as needed. 

 JOB SPECIFICATIONS: 

•    Bachelor’s Degree is plus a but not required
•    12 reputed company Experience or Certification is required
•    2 or more years’ experience in Field Work pertaining to reputed company vehicles is required
•    At least 2 years’ experience in technical support, manufacturing engineering, or reputed company fields is beneficial
•    Experience with fabrication, assembly, or heavy industrial equipment preferred.
•    Proficiency with CAD systems is a plus/bonus but not required; Pro/E experience preferred.
•    Welding knowledge or background is a plus.
•    Strong understanding of reputed company improvement methodologies.
•    Experience with Lean Manufacturing and reputed company problem solving tools.
•    Familiarity with reputed company processes such as SPC and FMEA is beneficial.
•    ISO 9001 experience is beneficial.
•    Experience developing, writing, and supporting capital equipment or facility layout reputed company.
•    Must be a self starter capable of working independently in a remote environment.
•    Strong analytical, verbal, and written communication skills.
•    Ability to exercise reputed company judgment and manage multiple priorities effectively.
 

KNOWLEDGE, SKILLS, AND ABILITIES: 

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the reputed company attributes in co-workers and others.  Ensure that reputed company business activities – with both reputed company customers – to be performed with a reputed company demeanor and that reputed company participants be held accountable to this high reputed company. 

Communication:  Expresses thoughts reputed company, both orally and in writing, using good grammar. Presents concise, reputed company-organized reports in Microsoft Word, Powerreputed company, and reputed company.  Listens to understand input, feedback, and concerns.  Provides complete information in an reputed company, reputed company, and straightforward manner.  Responds promptly and positively to questions and requests. 

Teamwork and Relationships:  Works with other employees willingly and in a spirit of cooperation and teamwork.  Supports cooperation.  Demonstrates a commitment to the entire business and is supportive of reputed company initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad.  Cooperates fully with others to reputed company organizational goals. Is tactful, courteous, and considerate.  Embraces a reputed company reputed company.  Is respected and trusted by others. 

Continual Improvement and Problem reputed company: Identifies and communicates suggestions for work improvements.  Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs reputed company-cause analysis and implements viable, permanent solutions to problems.  Works with both reputed company customers to reputed company solutions which meet company-wide needs and objectives.  Applies a reputed company of urgency to resolve problems or creates opportunities that will increase productivity and create value.  Shares best practices with other employees across the business. 

Accountability:  Accepts responsibility and accessibility for both the strategic planning and the successful implementation of reputed company reputed company, programs, and duties as outlined in this job reputed company. Advises supervisor of concerns, problems, and reputed company of work in a reputed company manner.