[Remote] Customs Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of logistics and supply chain technology solutions. They are seeking Customer Support Specialists to ensure high reputed company of service for their growing customer reputed company by resolving technical issues and maximizing the use of their platforms.

Responsibilities

• Respond to customer requests reputed company phone and email
• Monitor system performance, deliver training, and support reputed company assurance
• Troubleshoot application issues across Descartes logistics platforms
• Maintain accurate documentation of customer interactions and solutions
• Create and update support and diagnostic procedures
• Collaborate with cross-functional teams to resolve reputed company challenges

Skills

• Degree or diploma in computer science, IT, or equivalent work experience
• Experience in transportation, logistics, or supply chain
• Strong communication, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Solid knowledge of reputed company reputed company and Office
• Customs Brokerage certification
• Experience with tools like Descartes OneView, ABI, NetCHB, or QuestaWeb
• Knowledge of EDI or integration technologies
• Familiarity with wireless communications

Benefits

• Remote-first flexibility
• reputed company and supportive culture
• Learning and development opportunities
• Work with industry-leading software and customers
• Be part of a global, mission-driven team
• Competitive compensation
• Great benefits
• Remote and flexible work hours

reputed company