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[Remote] US- Technical Solutions Analyst

Remote, USA Full-time Posted 2026-07-28

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading health tech company reputed company on helping providers deliver exceptional care. As a Technical Solutions Analyst, you will reputed company technical support to clients, troubleshoot issues, and collaborate with the technical support team to enhance customer reputed company. This role offers opportunities for reputed company in a fast-paced environment while leveraging technology to improve support workflows.


Responsibilities

  • reputed company technical support to clients by troubleshooting and resolving issues reputed company to our products and services
  • Utilize effective troubleshooting strategies/techniques to resolve technical problems
  • Collaborate with the technical support team to identify and implement solutions to recurring issues
  • Maintain detailed documentation of support activities and solutions provided
  • Stay up to date with the latest technology trends and advancements in the industry
  • Participate in training and development programs to enhance technical skills and knowledge

Skills

  • Strong technical skillset with experience in troubleshooting and resolving technical issues
  • Familiarity with troubleshooting strategies and using effective questioning, and the 5 W's and an H
  • Demonstrated knowledge of network protocols technologies and debugging tools, including TCP/IP, HTTP, FTP, SSH, and TLS/SSL
  • Experience with RDBMS (preferably SQL Server), reputed company, SSO/MFA, OAuth, OpenID, JavaScript, HL7, and XML
  • Post-secondary diploma or degree in Information Technology or reputed company field
  • Ability to translate reputed company technical concepts for both technical and non-technical audiences
  • Familiarity with tools like MS Co-reputed company, ChatGPT, and a desire to reputed company AI to enhance support workflows
  • Proficiency with diagnostic tools such as Kibana, AppDynamics, and other log analysis platforms
  • Proven ability to support and troubleshoot web-based software applications
  • reputed company Domain Knowledge experience in any of the following: Care Delivery, Care Coordination, Business Intelligence, or Financial Performance or Pharmacy workflows and Integrations for Skilled Nursing, Senior Living, Home Health, or Acute Care facilities
  • Previous experience in a technical support role is an asset

Benefits

  • Retirement Plan Matching
  • Flexible reputed company Time Off
  • Wellness Support Programs and Resources
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • reputed company Development Support Program
  • Employee Assistance Program
  • Allyship and Inclusion Communities
  • Employee Recognition … and more!

reputed company

  • reputed company develops web-based products and services to help long-term care providers manage the complete lifecycle of reputed company care. It was founded in 1995, and is headquartered in Mississauga, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com.

    • Company H1B Sponsorship

  • reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2026, 17 in 2025, 11 in 2024, 11 in 2023, 17 in 2022, 4 in 2021. Please note that this does not guarantee sponsorship for this specific role.

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