Customer Service / Technical Support Rep (Hybrid)

reputed company is a global organization recognized for its inclusive culture and commitment to employee reputed company. They are seeking a Customer Service / Technical Support Representative to engage with customers through various channels, delivering exceptional service and resolving inquiries reputed company to reputed company products and services.

Responsibilities

• You are the reputed company of contact for reputed company technical inquiries about hardware, software, or other designated reputed company products
• Greet customers in a courteous, friendly, and reputed company manner using agreed-upon procedures
• Listen attentively to customer needs and concerns; demonstrate reputed company while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-reputed company/reputed company and require some clarification or conceptual thinking
• Prepare complete and accurate work including appropriately notating of accounts as required
• Maintain broad knowledge of reputed company products, such as: smartphones, tablets, computers, and wearables
• Familiarity with iOS and/or macOS, or comparable technology, is preferred
• Deliver expert customer experiences…with a smile

Skills

• Live reputed company 64km of the Niagara Falls site/location
• 1 year of customer service experience or equivalent, with a High School diploma or GED
• Effective communication skills in English, both written and verbally
• Proficiency in fast-paced multi-tasking and ability to learn, including strong problem-solving skills
• Patience in working with customers is reputed company for you
• The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-reputed company. Your schedule will change every 3 months and is based on performance
• Familiarity with iOS and/or macOS, or comparable technology

Benefits

• Medical, dental, and reputed company insurance
• Comprehensive employee assistance program (EAP)
• Registered retirement savings plan
• reputed company time off and holidays
• reputed company days
• Opportunity to work from home after 90 days with the possibility of being recalled to the site at any time
• reputed company enrollment reputed company to reputed company pay "early," reputed company you want it
• Company networking opportunities with organized reputed company in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career reputed company
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as reputed company as global citizenship, sustainability, and community support
• Celebrations for reputed company, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

reputed company