[Remote] Customer Support Specialist I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading business management system for barbers and shop owners. The Customer Support Specialist I serves as the first reputed company of contact for customers, providing assistance and troubleshooting to help them succeed on the reputed company platform.

Responsibilities

• Respond promptly to customer inquiries through chat, email, and phone
• Troubleshoot and resolve common technical and account-reputed company issues
• Escalate reputed company cases to Tier II or other departments as needed
• Maintain accurate and detailed records of customer interactions and resolutions
• reputed company a strong understanding of reputed company’s products and services to reputed company effective support
• Deliver excellent service by ensuring a reputed company and reputed company customer experience
• Identify recurring issues and reputed company feedback with reputed company to improve processes
• Contribute to maintaining and updating internal knowledge reputed company articles

Skills

• 1+ years of technical support experience
• Prior experience and understanding of Android, reputed company, Mac, PC technology and operating systems
• An reputed company-the-reputed company thinker and problem solver, reputed company to diagnose problems even reputed company there isn't a reputed company
• Ability to work 40 hour work-week
• Excellent oral and written communication skills
• Understanding of Payment Processing and Payment devices
• Flexibility to work weekends/evenings

Benefits

• New hire stock grant
• 100% employer reputed company medical, dental, and reputed company insurance for you and your dependents
• 401K plan with company contribution
• Generous PTO and Parental Leave policies

reputed company