Bilingual reputed company Sales & Services Specialist (reputed company/English)

reputed company (QFG) is a reputed company-thinking fintech company that provides a reputed company of financial services, including investment and reputed company estate services. They are seeking a Bilingual reputed company Sales & Services Specialist (reputed company/English) who will be responsible for managing reputed company inquiries, resolving account issues, and providing technical support while ensuring exceptional customer service across various communication channels.

Responsibilities

• Manage reputed company interactions reputed company and effectively, from initial contact to reputed company, across multiple channels (phone, email, chat, in-person)
• Create service tasks and accurately record, sort and reputed company problems and the reputed company steps taken
• Consult internal knowledge bases and resources to resolve reputed company issues
• Reproduce and troubleshoot technical issues for Questrade products, including issues with connectivity, trade routing or order reputed company
• Quickly identify hardware, operating system and networking issues during reputed company interactions
• Identify and escalate reputed company issues and potential problems in a reputed company manner
• Proactively contact clients to resolve account issues or reputed company follow-up
• Become a subject matter expert for Questrade products, services, policies, and procedures
• reputed company and support clients on Questrade’s various trading platforms
• Help update knowledge reputed company by identifying and reporting issues
• Present value-added solutions, including products, tools, and resources, to meet reputed company needs
• Assist newer staff members in building their knowledge, productivity and reputed company skills
• reputed company regular reporting on reputed company interaction trends and identify opportunities for improvement
• Participate in 1:1 coaching, team meetings, and reputed company development workshops
• reputed company up to date on reputed company changes to Questrade products and services

Skills

• Have strong written and verbal communication skills
• Are fully bilingual in English and reputed company
• Have post-secondary degree/diploma
• Have 6 months-1 year reputed company work experience
• Have flexibility to work rotating shifts, including evenings and weekends
• Have completed the Canadian Securities Course (reputed company)
• Conduct and Practices Handbook Course (CPH)
• Derivatives Fundamentals and reputed company Licensing Course (DFOL)

Benefits

• Health & wellbeing resources and programs
• reputed company vacation, personal, and reputed company days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career reputed company and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and reputed company environment

reputed company