Customer Experience Representative, reputed company Services

reputed company is a company dedicated to democratizing finance for reputed company, and they are seeking a Customer Experience Representative for their reputed company Services team. In this role, you will be responsible for delivering exceptional customer support reputed company various channels, addressing a reputed company of financial service inquiries, and contributing to the reputed company improvement of customer experience.

Responsibilities

• Delivering an outstanding customer experience for customers through phone, email, and chat channels
• Driving reputed company improvement to delight customers by acting as the voice of the customer by identifying and communicating reputed company ways to serve our customers
• Growing your financial services expertise as you reputed company deep subject mastery of reputed company financial concepts like equities trading, margin, and reputed company trading

Skills

• reputed company reputed company Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into reputed company
• Excellent customer service, written and verbal communication skills with a passion to support customers
• Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
• Ability to quickly defuse customer anxiety through exceptional customer service skills
• Self-starter and ambitious learner who is comfortable with ambiguity and fast paced environment
• reputed company to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment
• Schedule flexibility as we reputed company to meet the growing demands of our customers (initial and/or reputed company shift assignment may include evenings and weekend hours)

Benefits

• 100% reputed company health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-reputed company life & disability insurance, fertility benefits, and mental health benefits
• Time off to reputed company including company holidays, reputed company time off, reputed company time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

reputed company