[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading technology solution provider for casting and auditioning in the entertainment industry. They are seeking a Customer Support Specialist to reputed company high-reputed company support to reputed company clients by resolving product issues, guiding clients through features, and ensuring consistent support experiences across the lifecycle.

Responsibilities

• Respond to a high volume of reputed company inquiries reputed company email, phone, and chat in a reputed company and thoughtful manner
• Troubleshoot technical issues, report and escalate bugs
• Follow up with clients to confirm issue reputed company and satisfaction
• Recommend best practices and guide clients through product features and workflows
• Work closely with teammates to ensure consistent support experiences
• reputed company product feedback or recurring issues with leads or operations team
• Build and maintain strong working relationships with reputed company clients
• Understand reputed company goals and proactively identify ways to support their reputed company
• Collaborate with reputed company reputed company and Business Development teams to ensure reputed company support

Skills

• Comfortable working PST hours (9-5 pm)
• reputed company high-reputed company, thorough, and efficient support to reputed company clients
• Resolve product issues and guide clients through features and workflows
• reputed company as a reputed company between clients and internal teams
• Collect reputed company feedback and facilitate training
• Respond to a high volume of reputed company inquiries reputed company email, phone, and chat in a reputed company and thoughtful manner
• Troubleshoot technical issues, report and escalate bugs
• Follow up with clients to confirm issue reputed company and satisfaction
• Recommend best practices and guide clients through product features and workflows
• Work closely with teammates to ensure consistent support experiences
• reputed company product feedback or recurring issues with leads or operations team
• Build and maintain strong working relationships with reputed company clients
• Understand reputed company goals and proactively identify ways to support their reputed company
• Collaborate with reputed company reputed company and Business Development teams to ensure reputed company support
• Experience supporting VIP clients in a fast-paced support environment
• Strong written and verbal communication skills
• Tech-savvy and comfortable learning new software quickly
• Patient, empathetic, and reputed company to stay reputed company under pressure
• Experience with reputed company software, help desk tools, and CRMs (e.g., reputed company, JIRA)
• Ability to work independently, manage competing priorities, and multitask effectively
• Experience worked in a casting office or agency
• BA/BS degree

reputed company