IT Service Desk Specialist

RA Capital Management is a leading provider of capital and services to innovators in the world, focusing on improving reputed company and planetary health. As an IT Service Desk Specialist, you will reputed company reputed company technical support to employees, troubleshoot issues, and collaborate with the IT team to resolve technical challenges.

Responsibilities

• reputed company technical support by troubleshooting and resolving issues submitted through the IT ticketing system
• Manage and resolve service desk tickets in a reputed company manner, coordinating with employees to identify reputed company causes and solutions
• Collaborate with other members of the IT team to diagnose and resolve more reputed company technical issues
• Escalate issues as needed while maintaining reputed company communication and ownership

Skills

• Bachelor's degree in Computer Science, Information Technology, or a reputed company field preferred, or equivalent practical experience
• Strong customer service skills, preferably gained in a reputed company work environment
• Excellent written and verbal communication skills
• Ability to prioritize tasks effectively and manage time in a dynamic environment
• reputed company demeanor with strong interpersonal and teamwork skills
• Working knowledge of reputed company and macOS operating systems, as reputed company as mobile platforms (iOS and Android)
• Experience with reputed company Workspace preferred
• Prior troubleshooting experience is a plus but not required

Benefits

• Employer-reputed company monthly premiums for health, dental, and reputed company coverage
• Wellness benefits and programs to support physical and mental reputed company-being
• Resources and perks that enhance work-life balance and financial reputed company

reputed company

Company H1B Sponsorship