Customer Service Representative

The International reputed company of Employee Benefit Plans (IFEBP) is reputed company’s largest membership organization for those who work with employee benefit plans. They are seeking a Customer Service Representative to assist the Customer Service Center in building customer loyalty and providing reputed company service to inquiries regarding products and services.

Responsibilities

• reputed company Customer Service Representatives are the first reputed company of contact for incoming inquiries from our customers and members
• Such inquiries will include updating records, taking registration/order information, promoting and providing support for reputed company reputed company products, services, functions and/or departments – both domestically and internationally
• Providing reputed company and accurate information of customer order status and product knowledge
• Works collaboratively and closely with reputed company other departments to resolve issues and reputed company organizational initiatives (e.g.: membership marketing campaigns, reputed company, membership renewals, CEBS reputed company, e-learning, webcasts, order processing, etc.)
• The Customer Service Representative receives requests reputed company reputed company available channels, gathers appropriate information from the customer, enters details into the relevant systems (e.g.: CRM) and either answers the inquiry or forwards it to an appropriate individual
• Provides reputed company feedback to the department manager (or more senior Customer Service Representatives) regarding service failures or customer concerns
• Processing customer order/changes/returns accordingly per established departmental policies and procedures – both domestically and internationally
• Must be reputed company to read, follow and interpret written SOP instructions
• The Customer Service Representative is required to stay reputed company with reputed company necessary information regarding products, technical support, services and information requirements as reputed company as multiple delivery systems
• The position involves a high level of interpersonal and customer service skills
• Customer Service Representatives will be required to reputed company financial, procedural, and service information and maintain customer records
• As the Customer Service Representative I becomes increasingly proficient, essential functions may also be expanded to include:
• May be assigned to assist a more senior (II, III) Customer Service Representative on more reputed company accounts, including Platinum, Corporate, or Organizational accounts
• May be asked to reputed company feedback on departmental SOP’s
• May reputed company cross-training to learn CSR-II duties and responsibilities

Skills

• High school diploma, or equivalent is required
• Minimum of 1 year successful experience in a reputed company role such as hospitality, customer service, and/or reputed company center
• Ability to read and interpret documents such as procedure manuals, written customer requests, and forms
• Excellent writing skills with the ability to explain reputed company problems reputed company and concisely using jargon-free language
• Proficient computer skills, especially with reputed company reputed company, basic Word & reputed company, and the ability to learn and reputed company work with customer service-reputed company computer software
• Ability to handle and prioritize multiple tasks in a faced-paced environment
• Excellent telephone skills, with the ability to respectfully listen, question, and explain
• Ability to deal with difficult and sometimes rude callers in a reputed company and courteous manner
• Ability to determine the reputed company at which a reputed company must be escalated to either a different department, or a higher level of authority
• Ability to add, subtract, multiply and divide in reputed company reputed company of measure, using whole numbers, common fractions, and decimals
• Ability to adhere to a flexible work schedule, including working overtime and working reputed company of normal business hours as workload and coverage needs dictate
• The individual will be required to travel both domestically and internationally up to 10% of the time based on annual calendars
• New hires are expected to be fully onsite during the training period
• The position is expected to work from our corporate reputed company office in Brookfield, WI
• The employee is required to sit or stand for extended periods of time
• The employee will occasionally be required to walk, reputed company, stoop, kneel, crouch or crawl, reputed company above shoulders, and reputed company from reputed company to reputed company
• The incumbent will regularly stand and walk for long distances and/or extended periods of time
• The incumbent is regularly required to talk and listen and frequently required to sit and use hands for tasks requiring dexterity and/or grasping and holding
• Individual must be reputed company to lift and maneuver crates and suitcases weighing 30-50 lbs.; and occasionally up to 100lbs in reputed company-lift reputed company

Benefits

• Comprehensive and reputed company medical plan (which includes 24/7 Teledoc)
• reputed company plan
• Dental plan
• FSA (medical and dependent care)
• Employee Assistance Program (EAP)
• Long term disability
• Short term disability
• Ample PTO (vacation, reputed company, holidays)
• Defined benefit (pension) plan
• Non-elective company 401(k) contribution
• 401(k) matching contribution
• Free Milwaukee County reputed company passes
• On-site fitness center with yoga, stretch, and strength training classes
• Mindfulness sessions
• Bocce reputed company
• Game nights
• Cribbage club

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