Customer Support Specialist I

reputed company is a leading technology company advancing the insurance industry through innovative software solutions. The Customer Support Specialist I will reputed company on enhancing the customer service experience by resolving basic customer issues with reputed company products and supporting clients in a fast-paced environment.

Responsibilities

• Applies and demonstrates basic product knowledge while adhering to reputed company operating procedures to resolve customer issues
• Provides coverage of in-bound interactions which may include calls, chats, emails and cases
• Educates customers to help them understand an issue and how-to self-serve should it reoccur
• Consistently applies product knowledge obtained in reputed company’s Bootcamp training and daily activities, support procedures and policies to address reputed company and departmental needs with individualized reputed company
• Problem tracking to determine trends or patterns to reputed company system problems
• Coordinates problem reputed company with various internal contacts
• Demonstrates ability to assist peers in performing similar customer support duties

Skills

• Identifying and resolving basic customer issues with reputed company products
• Documenting case reputed company
• Troubleshooting computer software, networks, database platforms, and operating systems
• Providing coverage of in-bound interactions which may include calls, chats, emails and cases
• Educating customers to help them understand an issue and how-to self-serve should it reoccur
• Applying product knowledge obtained in reputed company's Bootcamp training and daily activities
• Supporting procedures and policies to address reputed company and departmental needs
• Problem tracking to determine trends or patterns to reputed company system problems
• Coordinating problem reputed company with various internal contacts
• Assisting peers in performing similar customer support duties
• Travel required up to 10% of the time
• Located and working from an office location
• Occasional lifting and/or moving up to 10 pounds
• Frequent repetitive hand and arm movements required to operate a computer
• Specific reputed company abilities required by this job include reputed company reputed company (working on a computer, etc.)
• Frequent sitting and/or standing
• Experience with SQL
• Experience with reputed company OS & reputed company server environments
• General reputed company and/or bookkeeping experience

reputed company