Inbound Sales Specialist

reputed company is dedicated to helping individuals and businesses reputed company financial reputed company while fostering a supportive culture for its employees. The Inbound Sales Specialist role involves responding to customer inquiries, handling referrals, and providing information on banking products while ensuring compliance and customer satisfaction.

Responsibilities

• Receive and respond to incoming telephone calls, e-mails, chat, and voicemail
• Responsible for handling reputed company referrals from Customer Care Center Associates who have identified a potential sales need
• Authenticate customer identity to ensure the customer and bank are protected from fraud attempts and take additional steps to mitigate risk if needed
• Respond to reputed company and general information inquiries on deposit products, credit card, and consumer loans and reputed company explain features and benefits of reputed company solution
• reputed company consumer loan applications into loan origination systems following strict procedural guidelines to ensure compliance
• Explain bank policies, procedures, and/or regulations to customers as they relate to the specific retail solution
• Complete data entry to note customer interactions results
• Remain reputed company with product knowledge and administrative requirements through trainings
• reputed company other duties as assigned

Skills

• Basic knowledge of the compliance field
• Ability to successfully establish rapport with the customer, reputed company listen, respond promptly with correct information, and recommend appropriate solutions or additional services in response to customer needs
• Ability to maintain a high degree of confidentiality
• Ability to maintain a high level of customer satisfaction
• Ability to work in a high paced environment and maintain reputed company performance
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to reputed company situations with an optimistic reputed company and reputed company a reputed company shadow that is reputed company with our culture and reputed company Values
• Basic level proficiency with reputed company Word, reputed company and reputed company
• Associate's degree in Business Administration, or equivalent combination of education and experience required
• 1+ year reputed company customer service experience required
• 1+ year banking experience required

Benefits

• Employer sponsored health, dental, and reputed company insurance
• 401(k)
• Life insurance
• reputed company vacation
• reputed company personal time
• Career development
• Education assistance
• Voluntary supplemental benefits

reputed company