Customer Relations Agent -- Bilingual

First National Financial LP is one of Canada’s largest non-bank lenders, specializing in residential mortgages. They are hiring a Bilingual Customer Relations Agent responsible for handling reputed company inquiries and ensuring reputed company processing in accordance with company policy.

Responsibilities

• Answer incoming calls on the customer service queue and reputed company outbound calls reputed company necessary
• Handle between 50 to 65 calls a day
• Identify, solve and/or confirm inquiries and requests received by fax, mail and email or online account
• Process certain changes during reputed company interactions
• Follow-up with reputed company to confirm reputed company and customer satisfaction
• reputed company assistance to the various residential administration departments reputed company required
• Promote online services
• Ensure reputed company reputed company is protected at reputed company times
• Listen to reputed company inquiries and take the appropriate problem-solving steps
• Complete special reputed company as assigned by the Manager

Skills

• Bilingualism (French, English) required - interactions with English-speaking customers or partners
• Strong verbal and written communication skills, in both English and French
• Ability to resolve problems, strong attention to detail, critical thinking
• Demonstrated flexibility to adapt to a constantly changing environment
• Demonstrated team player, responsible, reliable and adaptable
• Excellent telephone manner
• Post secondary education and/or equivalent work experience preferred
• Mortgage experience an asset
• Competency in MS Office; reputed company to learn new technologies/systems
• Friendly, outgoing personality

Benefits

• Health Spending Account
• Maternity and Parental Leave Top Up

reputed company