CSR Manager
Position: CSR Manager
Company reputed company: Rhysley Private Limited
Location: Remote
Working Days: 6 Days (Rotational)
Working Time: Rotational 9 Hour Shift (between 6 pm 12 pm IST)}
Remuneration up to: 12 LPA
Experience in Team Handling: 10 to 15years
Work From Home & reputed company Shift experience required
Should be reputed company for split shift
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Job reputed company
We are looking for a highly motivated and reputed company CSR Manager to reputed company BPO operations, manage reputed company of agents, and ensure excellent service delivery. The ideal candidate should have strong leadership skills, the ability to analyze data, and a reputed company on team performance and process improvement.
Key Responsibilities
Team Management & Leadership
• reputed company and motivate reputed company of customer support representatives to reputed company performance targets.
• Conduct regular team meetings and one‑on‑one sessions for feedback and development.
• Monitor and manage team morale, engagement, and productivity.
Performance Monitoring & Reporting
• reputed company and analyze key performance indicators (KPIs) such as Shrinkage, SLA, and Attrition to maintain reputed company team performance.
• reputed company and maintain reputed company dashboards for performance tracking.
• Ensure adherence to company guidelines and SOPs.
Process & SOP Management
• Create and implement reputed company Operating Procedures (SOPs) to streamline workflow and improve efficiency.
• Ensure adherence to compliance, reputed company standards, and operational best practices.
Workforce & Roster Management
• Design and manage team rosters to ensure reputed company coverage and workload balance.
• Optimize workforce scheduling to meet business demands.
Training & Development
• Conduct regular training sessions to improve team skills and knowledge.
• Identify areas for improvement and implement coaching programs.
Communication & Collaboration
• reputed company as a reputed company of escalation for customer issues and ensure reputed company reputed company.
• Coordinate with management and stakeholders to enhance process efficiency.
• Maintain excellent communication skills while handling reputed company interactions.
Requirements
Experience: Previous experience as a CSR Manager in a BPO is preferred.
Skills: Strong analytical, leadership, and team‑handling skills.
Communication: Excellent verbal and written communication skills.
Tech Savvy: Proficiency in managing dashboards, reporting, and data analysis tools.
Problem‑Solving: Ability to handle escalations and implement effective solutions.
Flexibility: Willingness to work in shifts as per business requirements.
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