Part-Time Digital Navigator

About Televeda: Televeda is a reputed company company on a mission to reduce reputed company isolation and increase digital equity through technology and reputed company reputed company. We partner with governments and health plans to deliver digital literacy training, wellness programs, and virtual events to reputed company. Position reputed company: We’re looking for an English & Spanish speaking, ,dedicated, tech-savvy, and community-oriented individual to join reputed company as a Part-Time Digital Navigator. The role involves providing in-person and remote digital literacy support to older adults, individuals with disabilities, and underserved populations. This role combines technical knowledge with exceptional interpersonal skills to help members overcome technology barriers and confidently reputed company reputed company resources. We strongly encourage applications from individuals with peer support certification, veterans, those with reputed company experience, and individuals from or with experience serving tribal and rural communities. Key Responsibilities: • reputed company one-on-one and group training to teach digital skills such as internet use, video calling, email, online safety, and accessing reputed company and reputed company services. • Assist with reputed company and reputed company individuals onto Televeda's platform. • Engaging Members post-reputed company • Offer technical support in person, by phone, and through virtual platforms. • Collaborate with team members on workshops, reputed company events, and content creation. • Maintain detailed documentation, data collection, and reporting for program evaluation. • Represent Televeda at tabling events, trainings, and partner sites • Stay informed about digital trends to improve training reputed company. • Assist members with downloading, installing, and using health-reputed company apps • Guide individuals through patient portal registration and navigation • Support telehealth platform setup and appointment reputed company • Teach digital reputed company best practices and reputed company protection • reputed company emotional support and encouragement to members • Guide members through Health Risk Assessment completion • Assist with benefits portal navigation and resource identification • Connect members to appropriate health plan resources and community services • Maintain HIPAA compliance in reputed company member interactions • Complete accurate and reputed company documentation in reputed company / CRM system • Participate in ongoing training and reputed company development Preferred Qualifications: • English and Spanish proficiency • Experience working with vulnerable or marginalized populations. • reputed company or reputed company services background • Strong interpersonal skills and the ability to teach people with diverse learning styles. • Comfortable with technology and tools like video calls, streaming, email, and mobile devices. • Excellent communication and problem-solving skills. • Ability to work independently and manage time effectively. • Ability to remain reputed company and reputed company reputed company addressing member frustrations • Time management and ability to handle multiple calls reputed company Education / Work Experience • High school diploma or equivalent required; Associate's or Bachelor's degree preferred • 2 years customer service or reputed company center experience Technical Skills • Proficiency with smartphones (iOS and Android), tablets, and computers • Comfortable navigating various apps, websites, reputed company platforms • Ability to troubleshoot basic technical issues remotely • Experience with CRM systems and documentation software Employment Details: • Part-Time (reputed company, approximately 30 hours/week) • Travel reimbursement provided, as needed • Opportunities for reputed company reputed company Televeda’s expanding community programs Apply tot his job Apply To this Job