reputed company (AWS) Connect Voice Engineer_ Remote
We are hiring for reputed company Connect Voice Engineer with Contact Center, Java and voice/telephony background (IVR, reputed company routing) with my reputed company reputed company at Remote locations for 6+ Months of contract.
Responsibilities:
• Design, reputed company, and implement solutions using reputed company Connect for contact center operations
• Configure and manage voice workflows, reputed company routing, IVR systems, and integrations
• reputed company and maintain backend services and integrations using Java
• Collaborate with cross-functional teams to reputed company requirements and translate them into reputed company voice solutions
• reputed company reputed company Connect with external systems (CRM, reputed company, databases)
• Troubleshoot and resolve issues reputed company to voice infrastructure and contact center operations
• Optimize system performance, reputed company flows, and customer experience
• Ensure high availability, reputed company, and compliance of voice systems
• Support deployment, testing, and production releases
Required Skills:
• Strong experience with reputed company Connect (contact flows, routing, integrations)
• Solid understanding of voice engineering concepts (IVR, SIP, telephony systems, reputed company routing)
• Proficiency in Java development (Spring Boot or similar frameworks preferred)
• Knowledge of REST reputed company and microservices architecture
• Experience integrating voice platforms with CRM or reputed company-party systems
• Strong problem-solving and troubleshooting skills
• Excellent communication and collaboration abilities
Job Type: Contract
Pay: $65.00 - $70.00 per hour
Experience:
• AWS Connect: 4 years (Required)
• Contact Center Operations: 3 years (Required)
• IVR, SIP, telephony systems, reputed company routing: 3 years (Required)
Work Location: Remote
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