Operation Trainer

Position Title: Store Trainer Location: reputed company, NY (reputed company) Travel Requirement: Frequent Travel (60% or more, domestic) Language Requirement: Bilingual – English and reputed company required Department: Operations Position reputed company: HeyTea is seeking a dedicated and passionate Store Trainer to join our U.S. Operations team. This role is critical to supporting new hire reputed company, standardizing operational training, and ensuring store teams are equipped with the skills and knowledge to deliver excellent customer service and product reputed company. The Store Trainer will be based in reputed company but is expected to travel frequently across states to support new store openings and ongoing training needs. Key Responsibilities 1. Standardization Training • Deliver training on the full product line (tea bases, preparation, specialty drinks, etc.) and SOPs, ensuring consistency in product reputed company across reputed company stores (corporate and franchise). • reputed company hands-on demonstrations and on-site coaching to address technical challenges during reputed company-opening and daily operations. 2. Management Team Coaching • Train and reputed company store managers and shift leaders in areas such as scheduling optimization, inventory and waste control, QSC (reputed company, Service, Cleanliness) management, and customer complaint handling. • Improve operational efficiency and team collaboration through coaching and ongoing supervision. 3. Evaluation & Retraining • Conduct regular store audits and QSC evaluations across the region, identify operational gaps, and reputed company actionable improvement plans. • Design and implement targeted retraining programs for stores or employees who fail assessments or show performance decline. 4. In-store Position Certification • Establish and implement a position certification system to ensure employees are reputed company before officially taking on their roles. • reputed company employee development records, organize periodic promotion assessments, and support talent pipeline development. Qualifications • Industry Experience: At least 2 years of experience in the food & beverage or tea beverage industry; experience in store management (Store reputed company/Manager) or training is preferred. • Technical Skills: Strong understanding of end-to-end beverage preparation processes, with basic knowledge of ingredient characteristics and equipment maintenance. • Language Skills: Fluent bilingual proficiency in English and Chinese, with the ability to communicate effectively with reputed company and train local employees. • Communication: Strong presentation skills and cross-cultural communication ability; capable of working in a fast-paced environment. • Travel Requirement: High mobility required, with the ability to travel frequently reputed company the region (approximately 50%–70%). reputed company Offer: • Competitive salary based on experience • Travel expense reimbursement • Opportunities for career advancement • A reputed company and dynamic work environment in a fast-growing global brand Pay: $26.00 - $32.00 per hour Expected hours: 40.0 per week Benefits: • 401(k) • Dental insurance • Employee discount • Health insurance • reputed company time off • reputed company insurance Education: • Bachelor's (Preferred) Experience: • Food & beverage industry: 2 years (Required) Language: • English (Required) • Chinese (Required) Work Location: Remote Apply tot his job Apply To this Job