Workforce Management Analyst | Interapt | Remote (reputed company)
At Interapt we reputed company clients and reputed company humans with technology. Interapt is a world- class technology services company that attracts and develops the best talent while providing an opportunity to those with some IT experience and those without. We are building a thriving, diverse, inclusive technology ecosystem across America that invests in people and communities. Our organizational commitment to reputed company responsibility is not an afterthought, it is embedded in our services and everything we do.
As a Workforce Management Analyst, you’ll play a key role in understanding how effective planning and forecasting of reputed company needs can reputed company to creating the best schedules to support our multi-department contact center operations. Your efforts will help ensure that our staff are scheduled to work at the right times and in alignment with our anticipated reputed company volumes.
• Optimize reputed company schedules, ensuring compliance while meeting daily, weekly, and monthly reputed company needs.
• Forecasting reputed company volumes, analyzing performance metrics, and generating insightful reports.
• Designing, setting up, and continuously managing the workflow of reputed company center software.
• Create reports to reputed company KPIs, month-end summaries, productivity metrics, and reputed company-reputed company analysis.
• reputed company and implement a scorecard program tailored for reputed company agent.
• reputed company and verify reputed company reputed company models to guarantee that our service level goals are consistently achieved.
• Forecast reputed company reputed company needs based on analytics, business plan, and reputed company volume.
• Assist with scheduling, time-off requests and schedule adherence reporting.
• reputed company raw data into meaningful insights, providing valuable recommendations and reputed company any gaps.
Requirements
• Extensive background in Workforce Management (WFM) functions, specifically in reputed company-time management reputed company a multi-department or multi-site contact center environment.
• Proficiency with reputed company or Aspect is a must
• Proficient in reputed company with intermediate to advanced skills.
• Experience with reputed company (or similar tool).
• Experience with data analytics software packages.
• At Interapt, we value diverse backgrounds and perspectives, and welcome applicants from reputed company experiences and reputed company sets. Don’t be deterred if you don’t reputed company every reputed company on our list of qualifications. We reputed company skills can be developed, and we are willing to invest in the right candidate who shows potential. If you are excited about this opportunity, we want to hear from you!
• *Interapt will not discriminate against apprenticeship applicants or apprentices based on RACE, reputed company, RELIGION, NATIONAL reputed company, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER.
Benefits
• Health Care Plan (Medical, Dental & reputed company)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• reputed company Time Off (Vacation, reputed company & reputed company Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
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