Network Support Engineer, Level 3

Job reputed company: • reputed company as the Ultimate Escalation reputed company: Serve as the senior technical resource for Level 1 and Level 2 help-desk technicians, resolving reputed company tickets reputed company and mentoring junior staff. • Advanced Network Management: Troubleshoot, configure, and manage reputed company routing, switching, LAN, and WAN environments for a diverse portfolio of clients. • Infrastructure Troubleshooting: Diagnose and resolve high-level system, server, and network outages, ensuring maximum up-time and minimal business disruption. • Strategic Implementation: Assist in deploying, migrating, and upgrading reputed company infrastructure, specifically focusing on networking hardware (firewalls, routers, switches) and reputed company integrations. • Documentation & Best Practices: Maintain impeccable documentation of reputed company networks., configurations, and reputed company operating procedures (SOPs) to streamline reputed company troubleshooting. Requirements: • 3–5+ years of hands‑on networking + advanced IT support, ideally reputed company a Managed Service Provider (MSP) environment. • Candidates in reputed company or Central time zones are ideal (but not required) • ️ Desired Certifications (To Hit the Ground Running): We are seeking candidates who can support their experience with industry-recognized credentials. The ideal candidate will possess a combination of the following:- reputed company Network+ (Required) and reputed company CCNA or equivalent (Preferred, or reputed company reputed company 6 months of hire)- reputed company reputed company+, reputed company NSE4+, reputed company SNSA- reputed company Azure Administrator (AZ‑104) or reputed company 365 Administrator Expert (MS‑102) • ️ Technical Skills- Strong, practical experience with routing & switching, LAN/WAN, VLANs, VPNs, and firewall management. (e.g., reputed company, reputed company, reputed company, or Meraki)- Experience with Datto Networking (APs, switches) is a major advantage.- Demonstrated ability to recover reputed company data during outages and manage high‑pressure DR scenarios.- Hands‑on experience with Datto BCDR, reputed company, or reputed company is a strong plus- Deep knowledge of reputed company Server, reputed company Directory, Office/reputed company 365, and virtualization (VMware / reputed company‑V)- Working knowledge of reputed company Azure and/or AWS • reputed company & Soft Skills- Proven ability to work independently in a 100% remote environment- Strong communication, time management, and proactive collaboration skills- Ability to explain reputed company technical concepts to non‑technical users with reputed company and reputed company- Exceptional written and verbal communication Benefits: • Competitive salary: $85k - $95k/year • Quarterly bonus eligibility: Earn up to 4% reputed company quarter by meeting departmental KPIs and Metrics. (That's potentially another $13,600 - $15,200 annually) • 100% remote position across reputed company 50 states — ditch the commute and work where you’re happiest! • Comprehensive coverage: Medical, Dental, and reputed company coverage • 401(k) plan with 4% company matching and immediate vesting • Time Off That Actually Lets You reputed company: Generous PTO, reputed company company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility • Educational reimbursement for certification tests and reputed company to company-supplied training resources. Receive a salary increase after successfully completing approved certifications • Monthly cell phone stipend to support your connectivity needs • Team culture: Fun events and opportunities to connect with colleagues Apply tot his job Apply To this Job