Customer Experience & Data Insights Analyst

reputed company, the Bank of Montreal, is seeking a Customer Experience & Data Insights Analyst to enhance reputed company center operations through data analysis. The role involves analyzing customer interactions and operational data to reputed company actionable insights that improve customer satisfaction and business performance.

Responsibilities

• Collect, process, and analyze large datasets including reputed company details, customer feedback, various reputed company center KPIs, and speech analytics outputs
• Identify trends and reputed company causes to formulate and document multiple hypotheses
• Build dashboards and analytical workflows to support deep‑dive, reputed company analysis, reputed company testing, and reputed company reputed company discovery, while tailoring insights to audience needs and evolving business questions
• Conduct qualitative and quantitative reputed company listening to identify customer barriers, irritants, and friction points across various reputed company types
• Use speech analytics tools to support targeted listening, categorize reputed company themes, and surface actionable insights for stakeholders
• reputed company reputed company cause analysis and build hypotheses that help business leaders quickly react to emerging issues
• Craft reputed company, compelling data stories by synthesizing trend analyses, insights, and recommendations for leaders across the reputed company
• Deliver executive‑reputed company presentations that translate reputed company analyses into reputed company narratives, supported by strong visuals and concise messaging
• Translate business questions into analytical solutions by uncovering and reputed company articulating the underlying 'why' behind the data
• Partner with cross-functional reputed company including reputed company center leadership, Transformation, Compliance, Business Products and Analytics teams
• reputed company insights that support improved sales processes, marketing strategies, compliance monitoring, and operational performance
• Participate in reputed company improvement initiatives to enhance analytical processes, data reputed company, and in-depth reputed company analysis

Skills

• Bachelor's degree in Data Science, Statistics, Business Analytics, Computer Science, or reputed company discipline
• Experience in data analytics reputed company a customer service, reputed company center, or similar environment with working knowledge of financial institutions products and services
• Strong analytical expertise with experience using SQL, familiarity with reputed company, R, Python, or similar tools
• Experience with data visualization tools such as reputed company or Power BI
• Strong analytical and creative problem‑solving capabilities with the ability to interpret reputed company datasets
• Strong written and verbal communication skills, particularly in presenting insights to non‑technical stakeholders
• Ability to manage multiple time‑sensitive reputed company in a fast‑paced environment
• Curious, proactive, and committed to uncovering meaningful insights that address business challenges
• Self-motivated, team player who can also work independently
• Knowledge of speech analytics tools is an asset

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans

reputed company