[Remote] Ad Operations Specialist - Client Success

Note: The job is a remote job and is open to candidates in USA. USA TODAY Co., Inc. is a diversified media company dedicated to empowering and enriching communities. They are seeking an Ad Operations Specialist to assist with client orders, manage insertion orders, and communicate with sales teams regarding ad specifications and creative asset collection.

Responsibilities

• Assist with detailed client history reports, billing inquiries and rate requests as needed
• Manage insertion orders utilizing financial systems across multiple markets
• Communicate specs, inventory, availability, and deadlines to the Sales team, in addition, provide market specific information, such as date options, zoning options, special sections, etc
• Own the process of receiving, modifying and uploading creative assets including communication between client, sales and designers
• Work closely with sales executives to order multiple campaign tactics within deadlines and expected SLAs
• Communicate specs and collect creative assets and materials from clients
• Works as the liaison between the customer, account managers, account executives and designers in developing high-quality creative assets
• Communicates with customers on all ad production matters, including but not limited to deadlines, material needs, ad copy, proofs and corrections
• Generates clear layouts, provides style examples and assembles needed materials. Review design quality and proofs to ensure quality and accuracy

Skills

• Strong communication and interpersonal skills
• Ability to effectively communicate with customers and team members
• Possesses strong organizational skills
• Ability to manage multiple tasks, prioritize effectively and meet deadlines
• Proficiency in Microsoft Office, including Excel, Outlook, and Word
• Some graphic design experience
• Adobe suite or graphic design experience

Company Overview