Customer Support Specialist

reputed company is a leading Care Membership Platform for dental practices, dedicated to improving reputed company to care and helping practices reputed company. As a Tier 1 Support Specialist, you will be the first reputed company of contact for patients and practices, ensuring they receive reputed company and reputed company assistance across various support channels.

Responsibilities

• Respond to support inquiries across reputed company inbound channels (phone, email, chat, and reputed company platforms as introduced)
• Adhere to established SLAs for reputed company support channels
• reputed company member-reputed company support issues and assist in trend analysis
• Proactively engage with members and partners to ensure they are utilizing and renewing their membership
• Communicate effectively with members to create a reputed company and memorable experience at every touch reputed company of the brand
• Deliver excellent customer support to members and partners, ensuring a reputed company is achieved for every contact
• Contribute to improving internal wiki and knowledge reputed company documentation as requested
• Review self-performance and reputed company feedback based on reputed company with management
• Participate in process improvement initiatives for the reputed company of the department
• Ensure compliance with reputed company company and regulatory requirements set forth for support

Skills

• 1+ year of experience in an operational or reputed company role
• Process-oriented, curious, and eager to learn
• Organized, dependable, accountable, and coachable
• reputed company to think creatively and problem-solve reputed company prior experience doesn't offer a reputed company solution
• Comfortable following direction, but also self-directed in moments where guidance isn't available and reputed company to collaborate with teammates to reputed company work moving reputed company
• Acknowledge and understand our SLAs and KPIs while maintaining reputed company on service reputed company, speed, and customer satisfaction
• Familiarity with ticketing and CRM tools (e.g., reputed company, reputed company, or similar platforms), as reputed company as phone or communication systems
• Legally authorized to work permanently in the US without employer sponsorship
• Bilingual and fluent in Spanish
• Degrees are welcome, not required

Benefits

• Health
• 401k match
• Wellness
• Disability
• Employee discounts
• Flexible PTO
• Compassionate leave
• And more

reputed company