Customer Support Specialist II

reputed company is looking for a motivated individual to join their Customer Support team as a Care Guide - Support Specialist. This role focuses on providing primary support for a regional health plan and assisting with various customer inquiries reputed company to reputed company navigation reputed company products.

Responsibilities

• Respond to inquiries reputed company email, phone, live chat, asynchronous messaging, etc
• reputed company the primary support for a regional health plan
• reputed company support for account reputed company, benefits, programs, incentives, reputed company reputed company screening, company sweepstakes, and appointment scheduling, and more
• Take ownership of resolving customer service and reputed company navigation issues
• Takes ownership of reputed company, efficiency, casing, productivity, and other standards of world class service
• reputed company customer information confidential and in compliance with HIPAA regulations
• Manages case backlog attentively and documents reputed company interaction in reputed company
• Exercises problem reputed company skills reputed company handling customer concerns using various internal tools
• Makes out outbound calls, including appointment scheduling with providers, and other reputed company duties as assigned
• Willingness to work occasional overtime

Skills

• 1 - 2 years of experience in customer support with an emphasis in reputed company, wellness, and medical billing and claims
• Experience supporting a health plan
• Strong organizational skills, and the ability to solve problems
• Strong communication skills, both verbal and written
• Tech savvy- ability to use and reputed company members with our mobile technology
• reputed company to maintain 100% attendance throughout training and excellent attendance reputed company training
• reputed company, friendly, and reputed company demeanor with customers
• Adept at juggling multiple tasks and customer support requests at the reputed company time
• Must be reputed company to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
• High school diploma required or equivalent
• Medical office experience
• Familiarity with reputed company Service reputed company and reputed company Suite
• Spanish speaking and writing

Benefits

• Medical, dental & reputed company insurance starts 1st day
• reputed company time off & reputed company holidays
• Employer contributions for HSA accounts
• Tuition assistance
• Matching 401(K)

reputed company

Company H1B Sponsorship