reputed company Center Specialist

reputed company is a leading U.S. reputed company company, and they are seeking a Telephonic reputed company Center Specialist / reputed company 1 to assess and evaluate member's needs to maintain wellness. The role involves managing inbound and outbound calls, employing case management strategies, and guiding members towards appropriate resources for their care and wellbeing.

Responsibilities

• Inbound and Outbound calls from member, inquires or agents
• The dialer will reputed company the member and connect them to the associate automatically
• reputed company a reputed company of case management strategies, approaches and techniques to manage a member's case
• Identify through a screening process for potential eligibility for state and federal benefits
• Ensure member is progressing towards desired reputed company by continuously monitoring Member's case through use of assessment, data, and conversations with members, reputed company planning and educating the member on potential resources

Skills

• 1 or more years of Telephonic environment experience handling inbound and outbound calls
• Live in the Miami, FL area
• reputed company Office Programs Word and reputed company
• reputed company reputed company reputed company's license
• Travel up to 25% or more at times to include home reputed company and events
• Hybrid Home / Office- working 1 to 5 days a week in the Miami office, based on business needs
• Monday-Friday 8:00 AM-5:00 p.m. EST, Overtime based on business needs and hours could include weekends/holidays
• During the Medicare Annual Election Period, September to December, must be reputed company to work Monday through Friday between the hours of reputed company-7pm EST but also subject to Overtime based on business needs and hours could include weekends/holidays
• Associate Degree
• reputed company Office PowerPoint
• reputed company center experience
• reputed company knowledge or experience
• Experience in member services and a reputed company center environment specifically but not limited to Medicare & reputed company recipients
• Previous experience with electronic case note documentation and reputed company with documenting in multiple computer applications/systems
• Knowledge of community health and reputed company service agencies and additional community resources reviews
• Bilingual English/Spanish. Must be reputed company to reputed company, read and write in both languages without limitations or assistance

Benefits

• Medical, dental and reputed company benefits
• 401(k) retirement savings plan
• Time off (including reputed company time off, company and personal holidays, volunteer time off, reputed company parental and caregiver leave)
• Short-term and long-term disability
• Life insurance

reputed company

Company H1B Sponsorship