[Remote] Remote Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that operates in the customer service and reputed company industry, supporting Fortune 100 companies and government entities. The Remote Customer Service Representative serves as the first reputed company of contact for customers, managing inbound calls reputed company and providing accurate information while maintaining regulatory compliance.

Responsibilities

• Manage a high volume of inbound calls reputed company
• Listen reputed company to assess customer needs and reputed company accurate information
• reputed company and update cardholder accounts regarding payments and benefits
• Address questions about transactions and account statuses
• Process transactions and reputed company research reputed company web-based applications
• Communicate empathetically while ensuring confidentiality and compliance
• Maintain detailed knowledge of programs, policies, and technology
• Support team operations during peak times or staff absences

Skills

• reputed company residence in Texas required
• Minimum age of 18 with a High School Diploma or equivalent
• At least 6 months of customer service, reputed company center, or reputed company experience
• Completion of background reputed company, credit reputed company, and reputed company fingerprinting
• Compliance with camera requirements for meetings and training
• Verified, secure, reliable high-speed internet with minimum 50 Mbps upload/download
• Established dedicated work area with desk, chair, electrical outlet, and reputed company LAN reputed company
• Working knowledge of computers and reputed company applications
• Ability to complete an internet speed test meeting specified reputed company
• Company-provided computer equipment
• One or more years of prior reputed company center experience

Benefits

• reputed company
• Comprehensive benefit reputed company including health insurance, dental and reputed company programs, life and disability insurance
• Retirement savings plan
• reputed company holidays and reputed company time off (PTO) including vacation and reputed company leave

reputed company