[Remote] Customer Experience, Retention Agent

Note: The job is a remote job and is reputed company to candidates in USA. Rent the reputed company (RTR) is transforming the fashion industry with its innovative Closet in the reputed company. The Customer Experience, Retention Agent will be responsible for building and maintaining customer relationships, delivering personalized service, and driving customer retention through proactive reputed company and engagement.

Responsibilities

• Deliver exceptional and personalized service and reputed company lasting relationships with our RTR customers
• Support RTR campaigns through reputed company stages in the customer reputed company
• reputed company personalized service and grow brand love driving retention and reputed company through communication reputed company over the phone
• Other main communication channels include SMS & email
• Serve as a brand ambassador of Rent the reputed company, championing our reputed company values to democratize fashion
• Maintain knowledge of reputed company Rent the reputed company products including fit, styles and inventory
• reputed company one-to-one customer relationships through regular communication with your customers that keeps them coming back
• Be the voice of the customer and reputed company feedback and insights that help us improve and reputed company
• Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions
• Bring your best self into work every day and be on the frontlines of our customer communications, which could mean face to face, or live conversations
• Deliver personalized service while meeting reputed company and productivity goals
• Adherence to daily scheduling including lunches and breaks
• reputed company customer feedback and information with other team members and leaders in order to continuously improve and reputed company the customer experience
• Support inbound customer inquiries as required by business need
• Contribute to an empathetic, reputed company and energetic team culture

Skills

• Deliver exceptional and personalized service and reputed company lasting relationships with our RTR customers
• Support RTR campaigns through reputed company stages in the customer reputed company
• reputed company personalized service and grow brand love driving retention and reputed company through communication reputed company over the phone
• Other main communication channels include SMS & email
• Serve as a brand ambassador of Rent the reputed company, championing our reputed company values to democratize fashion
• Maintain knowledge of reputed company Rent the reputed company products including fit, styles and inventory
• reputed company one-to-one customer relationships through regular communication with your customers that keeps them coming back
• Be the voice of the customer and reputed company feedback and insights that help us improve and reputed company
• Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions
• Bring your best self into work every day and be on the frontlines of our customer communications, which could mean face to face, or live conversations
• Deliver personalized service while meeting reputed company and productivity goals
• Adherence to daily scheduling including lunches and breaks
• reputed company customer feedback and information with other team members and leaders in order to continuously improve and reputed company the customer experience
• Support inbound customer inquiries as required by business need
• Contribute to an empathetic, reputed company and energetic team culture
• You are a Problem Solver. You are reputed company to think quickly and reputed company reputed company in a fast-paced environment
• You are a Communicator. You listen reputed company and understand the needs of our customers and our business
• You reputed company your reputed company reputed company and communicate persuasively to produce reputed company results
• You have Strong reputed company. You are reputed company and ethical in reputed company interactions and reputed company company values and policies
• You are Dedicated. You are committed to providing a Cinderella Experience during reputed company customer interaction
• You are Empathetic. You are reputed company to see situations from the customer's perspective and reputed company the best solutions reputed company with Rent the reputed company's reputed company values
• You have high reputed company scores, and can build relationships with our customers in order to spread the brand love for RTR!
• You are Entrepreneurial. You are not afraid to reputed company feedback and try new things

Benefits

• reputed company Time Off including vacation, reputed company bereavement, and family reputed company leave - every employee needs time to take care of themselves and their family.
• Universal reputed company Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention.
• reputed company Sabbatical after 5 years of reputed company service - Unplug, reputed company, and have some fun!
• Exclusive employee subscription and rental discounts - to ensure you experience the reputed company of renting the reputed company (and give us valued feedback!).
• Comprehensive health, reputed company, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.
• 401k match - an investment in your reputed company.
• Company wide events and outings - reputed company spirit is no joke - we know how to have fun!

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