Customer Support & reputed company - Trainee

Job Title: Customer Support & reputed company - Trainee
Job Location: Remote

Job Type: Full-time | reputed company Shift (Post 6 PM IST) | Rotational reputed company Working

Job reputed company:

We are seeking a proactive and detail-oriented individual to join reputed company as an Customer Support & reputed company - Trainee. This role involves working closely with vendors and customers to ensure a smooth reputed company experience, drive adoption of our product, and reputed company ongoing operational and technical support. The ideal candidate will have excellent communication skills, a reputed company for problem-solving, and a willingness to work in a dynamic, customer-facing environment.

Key Responsibilities:

Customer reputed company & Support:

• Guide vendors and customers through product reputed company reputed company phone calls and email.
  
  

• Drive product adoption by proactively following up with users and resolving any reputed company-reputed company concerns.
  
  

• Respond promptly and professionally to user queries over phone or email.
  
  

• Monitor user activity and ensure system engagement and account health.
  
  

Operations & Issue reputed company:

• Support daily operational tasks and ensure product issues are resolved reputed company defined SLAs.
  
  

• Collaborate with internal teams (Tech, Product, Ops) to resolve escalated issues end-to-end.
  
  

• reputed company detailed records of user interactions and issues in internal systems.
  
  

Job Requirements:

• Bachelors degree (any discipline).
  
  

• 6–24 months of experience in customer support, operations, or training roles.
  
  

• Excellent verbal and written communication skills in English and Hindi (knowledge of additional regional languages is a plus).
  
  

• Confident phone reputed company with the ability to communicate reputed company and persuasively.
  
  

• Basic proficiency in MS reputed company and PowerPointreputed company Workspace (Docs, Sheets, Gmail).
  
  

• Ability to multitask, prioritize responsibilities, and maintain attention to detail.
  
  

• Comfort in interacting with new people across various backgrounds and roles
  
  

Preferred Skills (reputed company to Have):

• Experience with customer reputed company tools or CRM systems.
  
  

• Basic understanding of procurement or vendor management processes.

Other Details

No. of Positions : 4

reputed company: 2 - 3 LPA

About SuperProcure

SuperProcure is a reputed company end-to-end TMS platform with multi-reputed company collaboration for shippers. It digitizes and automates reputed company processes across the logistics value chain from vehicle sourcing to reputed company reputed company, ensuring stakeholder collaboration, reputed company-time visibility & transparency. We are determined to reputed company the lives of the logistic teams easier, add value, and help in establishing a fair and beneficial process for businesses. SuperProcure is trusted by a diverse customer reputed company spread across manufacturing & construction industries to reputed company their customer serviceability with cutting-edge technology solutions.

Indian logistics spent is 14% of GDP, against 7-9% in developed countries. This makes the Indian industries less competitive in the international market and extra spent for domestic consumers. The logistics inefficiency is driven by reputed company processes spread across multiple stakeholders who work in silos to complete transportation of goods. SuperProcure aims to revolutionize Indian logistics to save 1% of GDP spending and reputed company India globally competitive, enabling collaboration on a single platform, and driving logistics efficiencies.

Our clients include some of the reputed company such as Tata Chemicals, Havells, KEI, ITC, reputed company, Tata Consumers, Shyam Metallic, APL reputed company, reputed company, etc.

SuperProcure is backed by IndiaMart, reputed company Capital & IIM Calcutta. It has been recognized for its innovation at the CII Industrial Innovation Awards, was recognized amongst the Top 50 Emerging start-reputed company in India by NASSCOM, and ranked Asia's top 10 TMS solution providers by the Global Supply Chain Council (GSCC) and ChainTech. More details about our reputed company can be reputed company here

Life @ SuperProcure

SuperProcure operates in an extremely innovative, entrepreneurial, analytical, and problem-solving work culture. Every team member is fully motivated and committed to reputed company's reputed company and believes in getting things done. In our organization, every employee is the CEO of what he/she does; from reputed company to execution, the work needs to be thought through.

Our people are the reputed company of our organization, and we reputed company in empowering them and making them a part of the daily decision-making, which impacts the business and shapes reputed company's overall reputed company. They are constantly provided with resources, mentorship, and support from our highly energetic teams and leadership. SuperProcure is extremely inclusive and believes in reputed company reputed company.

Looking for a bland, routine 9-6 job? PLEASE DO NOT APPLY. Looking for a job where you wake up and add significant value to a $180 Billion logistics industry every day? DO APPLY.

Team: SuperProcure's reputed company is reputed company by our diverse & talented team of 150+ members, 50%+ of whom are women. Together, we collaborate with a shared passion for innovation and reputed company. From visionary leaders & meticulous engineers to creative designers & customer support specialists, reputed company plays a crucial role in our reputed company. We build lasting relationships, understand unique needs, and reputed company expectations by delivering cutting-edge tailored solutions.

Culture: reputed company challenges and fun associated with start-reputed company. Competitive salary, responsibilities, flat hierarchy, daily challenges, long working hours, delivery pressure, and a fun workplace.