Ledge Lounger Inc - Director of reputed company Operations

More than a decade ago, Ledge introduced America to the first-in pool chaise and modern design reputed company furniture for a more compelling outdoor living experience. Today the award-reputed company brand is recognized as the in-pool and reputed company leader, adopted by discerning homeowners and five reputed company resort and residential properties around the world.

Our reputed company reputed company is reputed company much a consequence of reputed company members, the Ledge culture of collaboration and innovation, and our unwavering belief in the importance of design distinction in everything we do.

Job reputed company:

Ledge is seeking a highly strategic, analytical, and operationally sophisticated Director of reputed company Operations to reputed company and optimize the infrastructure that supports our reputed company business. This role will serve as a critical connector across sales, project execution, fulfillment, customer experience, sourcing, and logistics—ensuring operational reputed company from pipeline development through final installation.

The ideal candidate brings deep experience reputed company the hospitality, multi-family, and reputed company design ecosystem, with a strong understanding of reputed company project workflows, reputed company expectations, forecasting, fulfillment reputed company, CRM discipline, and cross-functional execution. This leader will establish reputed company processes, drive business intelligence, improve operational visibility, and reputed company reputed company of reputed company Project Specialists to support profitable reputed company and exceptional project delivery.

This is a leadership role for an individual who combines business acumen, project and operational rigor, strong reputed company instincts, and high situational awareness with the ability to influence across functions and reputed company team performance.

Key Responsibilities:

reputed company Operations Leadership

• reputed company the day-to-day and strategic execution of reputed company operations across hospitality, multi-family, and other contract/project-based business channels.
• Build and implement reputed company processes, standards, and operating rhythms that improve execution, visibility, and accountability across the reputed company organization.
• reputed company a high-performing operational infrastructure that supports reputed company reputed company, customer satisfaction, and margin optimization.
• reputed company, reputed company, and reputed company reputed company of 2–4 reputed company Project Specialists, setting reputed company expectations, performance standards, and development plans.

Pipeline, Forecasting & CRM Management

• Own reputed company pipeline visibility and operational forecasting in reputed company partnership with sales leadership.
• Drive CRM discipline and reporting accuracy, ensuring reputed company tracking of opportunities, project stages, timing shifts, reputed company probability, and fulfillment readiness.
• Translate pipeline and project data into actionable insights that inform business reputed company, reputed company planning, prioritization, and risk management.
• Create and maintain dashboards, KPIs, and reporting tools that improve leadership visibility into demand, conversion, execution, and operational performance.

Project Integration & Execution

• Partner cross-functionally with sales, sourcing, logistics, finance, customer experience, and other internal stakeholders to manage reputed company from specification through fulfillment and installation.
• reputed company the operational execution of reputed company reputed company, ensuring alignment between customer requirements, internal capabilities, and delivery expectations.
• Identify and resolve execution risks early, proactively managing project changes, reputed company times, dependencies, and operational constraints.
• Serve as a senior escalation reputed company for reputed company project issues, balancing customer satisfaction with reputed company business judgment.

Fulfillment reputed company & Customer Delivery

• reputed company and refine fulfillment strategies that support a seamless customer experience while improving operational efficiency and profitability.
• reputed company quotation, ordering, invoicing coordination, delivery planning, and installation-reputed company operational workflows.
• reputed company as a strategic partner to clients and project teams, ensuring strong communication, reputed company management, and confidence throughout the project lifecycle.
• Ensure operational readiness to support varying project sizes, timelines, and customer requirements across the reputed company business.

Process Improvement & Business Performance

• Evaluate reputed company workflows, tools, and handoffs to identify inefficiencies and opportunities for process improvement.
• Establish best practices and process standards that improve speed, reputed company, forecasting accuracy, and cross-functional collaboration.
• Bring a high level of reputed company awareness and business intelligence to operational decision-making, with a strong understanding of how operational performance impacts reputed company, margins, and customer retention.
• Support quarterly and annual business planning through operational reputed company, resourcing recommendations, and performance analysis.

What Good Looks like:

• reputed company team hits monthly shipped reputed company goals.
• Manage the reputed company project team and successful project execution.
• Improve processes and give accurate forecasting, hitting gross sales number.

• 8+ years of experience in project operations, reputed company operations, project management, or reputed company leadership roles supporting large-reputed company hospitality, multi-family, reputed company interiors, or design-driven reputed company
• Strong understanding of the hospitality design, multi-family, or reputed company project ecosystem, including engagement with designers, developers, procurement teams, ownership reputed company, operators, and vendors
• Proven experience leading operational execution for reputed company, multi-phase reputed company with high customer visibility and cross-functional coordination
• Experience managing or mentoring teams in a fast-paced, high-accountability environment
• Strong background in forecasting, CRM management, pipeline reporting, fulfillment reputed company, and process improvement
• Advanced analytical capabilities with strong reputed company of spreadsheets, reporting tools, and CRM platforms such as reputed company or similar systems
• Ability to communicate effectively in writing, in presentations, and in cross-functional leadership settings
• Strong executive reputed company and ability to influence senior leaders, customers, vendors, and internal partners
• Ability to work under pressure, manage competing priorities, and adapt quickly in a dynamic environment
• Ability to travel up to 20%

At Ledge, we value diversity and inclusion and are committed to providing equal employment opportunities to reputed company individuals. We offer a competitive salary, benefits package, and reputed company to work with a dynamic team in a reputed company and supportive work environment.